Neurosurgery Patient Care Coordinator

The Department of Neurosurgery is seeking a detail-oriented and organized Neurosurgery Patient Care Coordinator (Administrative Assistant 2) to support patient care operations. This role plays a key part in ensuring continuity, coordination, and a positive experience for patients and their families.

Responsibilities include:

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  Coordinating patient care, follow-up, and communication.

  
  
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  Answering, triaging, and responding to patient phone calls.

  
  
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  Scheduling and preparing clinic appointments, including pre- and post-visit chart reviews.

  
  
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  Assisting patients with scheduling diagnostic tests and procedures.

  
  
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  Preparing charts and documentation for clinic visits.

  
  
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  Entering referrals and orders, and obtaining insurance pre-certifications and authorizations.

  
  
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  Managing referral work queues, medical record requests, and medication refill processing.

  
  
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  Organizing and maintaining a computer-based calendar system.

  
  
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  Assisting with disability forms, return-to-work documentation, and other patient or provider correspondence.

  
  
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  Performing additional administrative projects and tasks as needed.

  
  

This position requires excellent communication, organization, and multitasking skills, with a strong commitment to patient-centered service.

Hourly range: $26.42-$37.49/hr

Required:

* High degree of adaptability

* Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.

* Demonstrated basic knowledge of physician office policies and procedures

* Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing and administrative personnel.

\* Skill in working independently and following through on assignments with minimal direction

* Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system

* Familiarity with physician office billing procedures

* Verbal and composition skills to convey detailed medical information

* Ability to prioritize workload when faced with changing deadlines.

\* They should have the ability to triage incoming calls with efficiency.

* The incumbent must have the flexibility to be able to handle variable Neurosurgeons calendars.

* Requires responsibility of checking in nightly for next day's assignment

Preferred:

* Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community. Current knowledge of neurosurgical diagnosis, treatments, and terminology

* Knowledge of University forms and procedures.

* Knowledge of University's Electronic Medical Record System