Senior Audiovisual Technician

Position Summary
* Assist with the proper installation and maintenance of all audiovisual equipment systems in classrooms, while utilizing industry safety procedures.
* Construct AV system equipment racks for installation according to current established departmental standards.
* Diagnose and implement proper repair procedures for all non-functioning audiovisual equipment in classrooms.
* Assist as directed with the training, development and coaching of other installation staff members.
* Assist in the fiscal viability of the installation area by implementing cost control and reduction steps.
* Review, complete and submit the proper paperwork on a timely basis for activities directly assigned.
* Assist other technicians and departmental personnel as necessary to achieve established departmental goals.

CTS is an onsite service provider, with a work expectation to be in-person, on campus

Essential Job Functions
Classroom technology: (75%)
* Install Data projection systems, audiovisual automation control systems, computer and Ethernet interfaces and associated media equipment.
* Build and install equipment racks, install and terminate cable, perform operational and quality verification testing of installed systems.
* Act as Lead Technician when assigned for Installation Projects in the 5 to 100k value range and higher value as skills dictate
* Act as Installation Project lead as assigned and review and approve all paperwork, labor hours and part utilization prior to submission for billing.
* As lead, assist with technicians assigned for adherence to CTS, OCM and University policies, procedures and standards.
* As lead, assist with technicians' development and review labor hours to accomplish project financial budget.
* When assigned as lead, clearly define CTS expectations and acceptable work standards, as established by CTS.

Customer Service: (10%)
* Build, foster and maintain positive individual customer relationships when working with all assigned CTS customers.
* Communicate with customers concerning the affected repairs and maintenance services performed and any pertinent information about their system operation beneficial to the customer.
* Solicit feedback when in contact with customers about the performance and overall satisfaction with their installed audiovisual system and report feedback to CTS managers.

Administrative: (10%)
* Coordinate proper completion and submission of all paperwork associated with daily direct assignments in accordance with established procedures.
* Complete and accurate submission of time card on a daily basis based on time spent on individual projects.
* Organize work area, equipment and procedures to maximize efficiency and organization. Assist other departmental personnel as necessary to achieve established departmental goals.
* Responsible for communicating effectively, and in a professional manner, with upper management as needed, about the operational issues involving their area.
* All other duties, as assigned by management.

Repairs: (5%)
* Isolate and repair AV systems in order to keep classroom instruction ongoing for faculty instructors.
* Work in an efficient manner when assigned a classroom repair to expedite repairs to keep classrooms functional

Required Qualifications
* Completion of a two-year technical school program related to electrical or mechanical systems plus a minimum of four year's work experience in this specialized field; or BS degree in electrical or
mechanical engineering and one year of related work experience. Equivalent combinations of academic and work experience in a related field may be substituted for the degree. Experience should include low voltage installation.
* Possess a valid current State of Minnesota Power Limited Technician license.
* Ability to analyze, troubleshoot, and make sound low-voltage installation decisions in changing situations.
* Ability to incorporate new technology concepts and procedures into daily assigned installation and repair activities.
* Possess the verbal and written communication skills necessary to work with a wide variety of knowledge and skill levels.
* Ability to prioritize multiple tasks and keep all tasks moving forward at all times.
* Demonstrated ability to oversee employees in a productive and skill building manner.
* Ability to lift and carry up to 60 Lbs., climb ladders, bend, kneel, carry, distinguish colors and basic computer knowledge.

Preferred Qualifications (Core Competencies)
* Associate degree in electronics, or similar field.
* Ability to incorporate new technology concepts and procedures into daily assigned installation and repair activities.
* Verbal and written communication skills necessary to work with a wide variety of knowledge and skill levels.
* Some experience with standard laptop computer setup and software operation for Power Point Presentations and LCD image projection.

The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.
The Office of Classroom Management (OCM) directly supports high quality teaching and learning by faculty and students in University classrooms. OCM is the central point of contact, and single point of responsibility and accountability, for all general purpose classroom and study space issues. OCM is a national leader in the coordination and operation of classrooms, and is focused on the continual improvement of teaching and learning environments. Classroom Technical Services (CTS) is the audiovisual (AV) branch of OCM, designing, installing and maintaining AV systems for OCM and other departments across the Twin Cities campus.

Pay Range: $32.32 - $34.28; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).