Senior Manager-IT Service Managment

The Sr. Manager, IT Service Management is responsible for IT Service Management across i-Health and Revo Health. The role will focus on service design, problem management, service engineering and experience design. This person leads a team of engineers and experts on our core technologies.

This is a full-time position working M-F during our core business hours ~ 8:30 am - 5:00 pm out of our Bloomington corporate office.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.

• Create a measurement system for IT Department performance that matches the experience of our doctors and employees.
• Analyze and improve the IT Monitoring process for the company.
• Analyze and reengineer the overnight batch, maintenance, patching and new employee technology provisioning processes.
• Define and lead process improvement projects for the IT Service department.
• Ensure IT Services are provided in a consistent, high-quality and timely manner to meet company needs.
• Responsible for providing high-performing endpoint and field technology services. This includes but is not limited to laptops, desktops, all-in-ones, monitors, printers, portables and telecommunications equipment.
• Find and implement ways to improve the physician and employee desktop experience and the service desk experience.

• Implement problem management processes to reduce recurring incidents over time.
• Support the administration and management of the ITSM solution, SysAid, ensuring it is developing and being used appropriately to provide support to the company.

• Deliver projects as needed - including but not limited to upgrades, refreshes, customer integrations and disintegrations.
• Other duties as assigned

Education and Experience Requirements:

• BA or BS Degree in Technology field required.
• 10 years of experience in information technology.
• 4 years of experience in IT leadership position
• Significant experience in ITSM.
• ITIL Certification required.

Benefits & Compensation:

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  Actual starting pay will vary based on education, skills, and experience.
  

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  We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.
  

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the office during business hours
• Travel independently throughout the office (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - Revo Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Office setting

Notes:

• Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.