Customer Success Utilization Manager

Customer Success Utilization Manager

Location: Field position, based in San Francisco (Travel up to 80%)
Company: KARL STORZ North America

Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience.

At KARL STORZ, we're redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you'll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems.

In this high-impact, customer-facing role, you'll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You'll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.

What You'll Do

• Lead post-installation onboarding and project management for OR/Video integration systems.
• Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
• Analyze usage data to drive adoption, performance, and product expansion opportunities.
• Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
• Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
• Continuously improve onboarding materials, documentation, and training programs.

What You Bring

• 2-3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
• Strong technical acumen and ability to translate complex systems into clear, actionable training.
• Exceptional communication, organizational, and relationship-building skills.
• Bachelor's degree required (technical or healthcare focus preferred).
• Passion for customer satisfaction, continuous learning, and driving measurable results.
• Willingness to travel up to 80% regionally.

Why Join Us

• Make a direct impact on surgical care and patient outcomes.
• Work with cutting-edge OR technology at a globally respected medical device leader.
• Collaborate with an innovative, mission-driven team that values curiosity, integrity, and excellence.

Empower the future of surgical innovation-apply today