Senior Technical Application Specialist | Kinetic

Step into your future as a Senior Technical Application Specialist! In this role, you will lead troubleshooting and solutioning for complex technical issues, collaborate with customers and internal teams, and drive process improvements. You will deliver high-quality support, optimize application performance, and mentor team members. We are seeking candidates with strong technical expertise, excellent communication skills, and a passion for continuous learning.

What you will be doing:

• Resolve escalated technical issues with minimal supervision, communicating with customers via phone, email, or chat.
• Test reported concerns within the software application, following user steps.
• Act as a liaison between customers and development, documenting core issues.
• Create Knowledge Base articles and videos for our self-service portal.
• Stay up-to-date with software updates and changes to provide timely solutions.
• Conduct performance and functional tests to resolve issues.
• Develop processes to gather, track, and triage issues, routing them to the appropriate team.
• Recognize trends and patterns in case descriptions, foresee future problems, and recommend process improvements.
• Coach and mentor team members to ensure consistency and high standards for customer service.

What you will likely bring:

• Bachelor of Science degree (or equivalent experience) and 5+ years of relevant experience.
• Demonstrated success in customer support roles.
• Ability to learn new technologies and industries quickly.
• Strong mentorship and communication skills.
• Attention to detail and strong knowledge of system application fundamentals.
• Experience in a high-volume support environment.

What could set you apart:

• Knowledge of Microsoft SQL, ERP applications, or analytical tools.
• Understanding of financial, manufacturing, retail, or distribution business processes.
• Experience with process improvement or training initiatives.
• Multilingual communication skills.

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Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: