New

Corporate Commercial Card Support Supervisor

Guaranty Bank & Trust

life insurance, paid time off, paid holidays, 401(k)

United States, Montana, Billings

Nov 03, 2025

About The Role

Summary

The Corporate Commercial Card Support Supervisor leads the Commercial Credit Card Support Team, including call center staff, overseeing application review, account setup, and daily workflow to meet SLA targets. This role manages all customer support channels-phone, email, and call center operations, ensuring consistent, professional, and accurate service. As part of the Customer Experience (CX) department, the Supervisor fosters a customer-first culture to drive acquisition and engagement.

This is a Corporate position located in Billings, MT. The entry rate for this position is $73,481.68 + / per year (calculated for Billings, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

Customer Support - Lead with a passion for customer support, fostering a team culture focused on delivering friendly, professional, and efficient service to commercial card customers and Division personnel. Supervise all customer support channels, including phone and call center operations, to ensure consistent, high-quality service aligned with our customer experience standards. Ensure team provides friendly, professional, prompt, efficient, and accurate service. Manages the Commercial Card Support Specialist processing of incoming customer correspondence, mail, department's support inbox, reporting, and the requested maintenance and/or responses to the appropriate parties.
Leadership - Lead with purpose by empowering and developing the Commercial Credit Card Support team. Foster a collaborative, customer-focused culture that values accountability, continuous improvement, and professional growth. Provide strategic leadership through effective training, thoughtful staff scheduling, and informed staffing decisions that support both team success and organizational goals. Supervisory activities include training, hiring, directing job assignments, monitoring staff performance, monitoring and escalating staffing needs, coaching, counseling, training, disciplining as necessary, quality control, performance appraisals, etc
Credit Application Processing - Provide strategic oversight of the review and processing of business and commercial credit card applications and increase requests, ensuring accuracy and compliance with established policies and procedures. Lead the team with a customer-focused mindset, promoting accountability and operational excellence. Ensure timely and precise input of new accounts into the processing system, while fostering a culture of quality, efficiency, and continuous improvement.
Procedures - Researches, evaluates, and recommends new procedures for the efficient and effective operation of the commercial credit card program. Update procedures on a regular basis to maintain current documents at all times.
Miscellaneous - Support cross-functional projects and initiatives, and perform additional credit card or administrative duties as assigned by the Commercial Card Operations Manager.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	Bachelor's Degree	Business or related field.

Experience

Required/Preferred	Experience Level	Description
Required	5 years	Commercial/Business Banking experience.
Required	5 years	Customer service experience.
Required	3 years	Supervisory experience.
Preferred	5 years	Experience in Commercial/Small Business Credit Card administration.

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Advanced knowledge of banking operation functions, systems, policies and procedures.
Possess strong organizational and supervisory skills.
Ability to manage multiple projects and deadlines simultaneously.
Possess professional interpersonal, verbal and written communication skills.
Working knowledge of all applicable laws and regulations.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Minimal noise.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities	Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.	Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.	Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.	Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.	Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.	Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.	Daily.
Grasping: Applying pressure to an object with the fingers and palm.	Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.	Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.	Infrequent - rare.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.	Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.	Infrequent - rare.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.	Daily.
Stooping: Bending body downward and forward by bending spine at the waist.	Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.