Benefits Claim Coordinator - Remote

Symetra
paid holidays, sick time, 401(k), remote work
United States
Sep 25, 2025
Symetra has an exciting opportunity to join our team as a Benefits Claims Coordinator in Stop Loss! About the Role The Claims Coordinator is responsible for data entry and analysis across various areas within the Stop Loss Claims Department. This role supports Account Managers, Stop Loss Examiners, Medical Risk Consultants, and Aggregate Examiners. In addition, accurate claim entries support the stop loss business partners who review the monthly stop loss reserves. The coordinator reviews data received via the benefits email account and prioritizes it for entry according to departmental guidelines. What you will do Review, determine, and enter claim requests from multiple administrators, potential claim notices, and aggregate reports within the claims system, adhering to department turnaround goals from multiple administrators, brokers, and account managers. Review policy terms and administrators to ensure correct data is received; updates handling process accordingly in journal notes. Collaborates with Examiners and Account Managers to determine reporting types, delivery frequency, and how claim information will be sent to the coordinator team. Review and identify various document types received, including stop loss claims, high-dollar claim notices, aggregate reports, and claims. Prioritize documents based on department turnaround goals and individual needs. Create and maintain an organized electronic filing system. Convert and format text files into accessible reports for Stop Loss Examiners and Medical Risk Consultants. Manage multiple secure sites with passwords, monitor for new policies, and ensure consistent access for monthly reporting. Communicate with Account Managers and Stop Loss Examiners to ensure essential data for year-end reconciliations is received. Prepare and review the daily check log for the Benefits division, which is reviewed by the RICOH mail department. Investigate potential issues in the check log and print explanations of reimbursements for the stop loss claim department. Research returned (voided) and refund checks. Review stale-dated check investigations, including correspondence to policyholders. Update and manage the Stale Date check log to ensure no outstanding balance remains with Symetra. Work on special assignments and perform other related support duties as requested. Resolve routine administrative problems and answer inquiries. Why work at Symetra "Symetra is a great company to work for. The culture is amazing. You will feel like home at Symetra." - Dina O., Plan Specialist "I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position. I've been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture-Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance." - Carena M.R.., Unit Manager What we offer you We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Hourly Range:$22.00 - $32.95 plus eligibility for annual bonus programs Who you are Proficiency in Microsoft Office (Word, Excel, Outlook) and related departmental applications. Strong data entry and computer skills. Excellent communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues. Ability to exercise judgment to shift priorities and organize multitasks simultaneously, including handling daily routine tasks. Strong attention to detail. Ability to engage in team environments requiring flexibility to adjust to change quickly. High level of follow up and responsiveness. 3-5 years of cumulative, relevant experience preferred. Background in reinsurance or first-dollar medical claims experience is a plus. Requires considerable knowledge of duties typically obtained through job-related training and experience. Knowledgeable of specified computer applications; office practices and procedures. Uses initiative and independent judgment within established procedural guidelines. High school diploma required. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts Here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-BV1 #LI-Remote