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Key Account Manager, Frozen Handheld, Spreads & Coffee-Family Dollar, US Retail Sales

The J.M. Smucker Company
United States, Virginia, Norfolk
Sep 23, 2025

Your Opportunity as Key Account Manager, Frozen Handheld, Spreads & Coffee-Family Dollar, US Retail Sales

You will manage Smucker's Frozen Handheld, Spreads, & Coffee portfolio at Family Dollar & Dollar Tree. This role is responsible for delivering sales, trade spending, and profit targets for assigned categories and customers while working closely with internal Smucker cross-functional partners.

Location: Remote, USA (Preferred location Virginia Beach, VA)

Reports To: Director, Dollar Channel

In this role you will:

Build and Manage Key Customers and Categories

  • Achieve annual net sales targets and key performance indicators (KPIs) for Smucker's Frozen Handheld and Spreads portfolio at Meijer.
  • Foster and maintain strong relationships with customer contacts to ensure ongoing collaboration and partnership.
  • Lead negotiations for business planning, new product launches, and key initiatives, securing mutually beneficial outcomes.
  • Leverage fact-based presentations to influence customer strategies and implement solutions that drive results for both the customer and the company.
  • Oversee the execution of day-to-day business activities, including item setup and maintenance, merchandising planning and execution within budget, and logistics and inventory management through accurate forecasting.
  • Analyze the omnichannel retail environment to identify and pursue brand growth opportunities.

Business Planning and Analysis

  • Align with management to identify and capitalize on growth opportunities.
  • Collaborate on annual business planning and execute merchandising strategies aligned with company goals.
  • Manage trade budgets effectively, ensuring timely and accurate reconciliation in compliance with audit policies.
  • Utilize reporting tools to assess sales performance, develop actionable plans to achieve KPIs, and demonstrate financial acumen.
  • Analyze sales and profit drivers-including merchandising, promotions, and supply chain opportunities-by partnering with finance and sales analytics teams to enhance P&L metrics.
  • Apply syndicated and retailer data to inform and optimize trade strategies.
  • Forecast monthly and quarterly sales, providing clear communication to internal teams for efficient production planning.

Accelerate Team Performance

  • Champion the business planning process while collaborating with cross-functional partners and aligning with management direction.
  • Develop strategic partnerships with both internal and external stakeholders to support business objectives.
  • Participate in key projects, including industry organization initiatives and supply chain improvements, to drive overall company success.

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

  • Bachelor's degree
  • 3-5 years of Consumer Packaged Goods sales/account management experience
  • Experience with sales forecasting/analysis/data base management/financial & budget management
  • Self-motivated and has ability to manage and prioritize multiple/diverse priorities
  • Proficiency in Microsoft Office Suite
  • Experience working with syndicated data (10/10, IRI or Nielsen) is required
  • Excellent oral & written communication skills (negotiation, selling, presentations, etc)

Additional skills and experience that we think would make someone successful in this role:

  • Dollar Channel experience
  • Cross functional experience in category management, trade marketing, sales analysis
  • Career growth opportunities may require relocation
  • Ability to manage extended work scheduled as needed (up to 40% travel for customer/company meeting and market visits) and adhere to company policies & procedures

Learn more about working at Smucker:

  • Helping our Employees Thrive
  • Delivering on Our Purpose
  • Our Continued Commitment to Ensuring a Workplace for All

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