Technical Account Manager Analyst, Scale

The Team:

TAM is the premier destination at Okta for secure technical leadership.

We ensure customers deploy Okta securely.

We address short-term customer needs through the lens of a robust, long-term IAM strategy.

We collaborate across the organization to provide a holistic experience throughout the customer journey.

By bringing individual expertise and integrity to every interaction, Technical Account Managers help existing customers succeed, thereby fueling Okta's worldwide growth through higher renewal rates and expansions.

The Opportunity:

The Technical Account Manager Analyst role is vital in scaling how we drive success across Okta Workforce Identity (OWI), Okta Customer Identity (OCI), Auth0, and adjacent technologies. This role will support the large and growing volume of customers in our digitally-led engagement model to help maximize the value of their investment.

This position is for individuals who wish to build their career in a customer-facing, technically-minded SaaS team. We don't expect that you have all the experience already; you will have time to work towards various product certifications and training to develop your ability to work with diverse accounts and grow your technical understanding. With that in mind, we are seeking individuals who are curious by nature with a blend of "hard" and "soft" skills, eager for the opportunity to grow their careers in tech.

In return, you will have support from management and teams across the organization to develop a winning formula. We utilize best-in-class applications including Gemini, NotebookLM, Slack, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Zoom, as well as in-house tooling to help you succeed.

Note: This is a hybrid role. This individual will be expected to come to Okta's Chicago office (123 N Wacker Dr) at least 1 day per week.

You Will:

• Provide timely, professional, prescriptive responses to inbound customer inquiries.
• Execute proactive outbound playbooks to select customers related to product activation and essential security features.
• Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience.
• Support the wider team to execute many programs that remove roadblocks and enable ongoing product adoption among our customer base.
• Continuously familiarize yourself with Okta's product offerings and industry trends.
• Earn certifications
• Partner with adjacent teams such as Support, Customer Success (CS), and Digital Growth to offer customers a holistic experience.
• Leverage AI assistants to do all of these things efficiently, at scale.

Requirements:

• Bachelor's degree in Information Systems, General Engineering, Computer Science or related field. Minor in Business or Communications preferred.
• Analytical and problem-solving minded, detail and results-oriented, and a quick learner.
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• Excellent verbal and written communication skills
• Ability to set clear expectations and respectfully challenge assumptions
• Ability to diffuse tense situations
• Curiosity for - and eagerness to learn - new technologies, tools, or platform capabilities in order to apply them to meet customer needs.
• Familiarity with AI assistants and prompt engineering.
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data.
• Basic familiarity with Identity and Access Management (IAM) concepts and security principles for enterprise IT and consumer applications.
• Basic knowledge of the software development lifecycle, as well as interest in cloud-based infrastructure, solution design, integrations, and digital security.
• An interest in influencing customer behavior and health metrics to drive mutual success.
• Familiarity with SaaS platforms and services, their adoption, integration, and ongoing use.
• Experience in any of the following: Technical Support, Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar roles is a plus.
• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.
• This is a hybrid role. This individual will be expected to come to Okta's Chicago office (123 N Wacker Dr) at least 1 day per week.

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