New

Student Services Specialist

University of Georgia

retirement plan

United States, Georgia, Athens

Sep 22, 2025

Posting Details

Posting Number	S14162P
Working Title	Student Services Specialist
Department	Terry-Leadership Advancement
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Typically, Monday through Friday 8:00 am - 5:00 pm
Advertised Salary	$38,000-$41,400+ commensurate with experience
Posting Date	09/22/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	10/12/2025
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Student Services Assistant I
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications	High school diploma or equivalent
Preferred Qualifications
Position Summary	This position is focused on student services in the Institute for Leadership Advancement's certificate program. Student services duties include: advising students, clearing students for course registration, maintaining detailed advising and academic records, verifying student graduation requirements each semester, leading all ILA data collection, and serving as the primary Banner Web coordinator for ILA.
Knowledge, Skills, Abilities and/or Competencies	Excellent written communication skills Ability to maintain effective working relationships using a teamwork approach Commitment to issues of diversity and the ability to work effectively with a wide range of constituencies in a diverse community Ability to utilize University Resources Conflict management skills Knowledge of UGA systems Ability to provide process improvements UGA Competencies: Acts with Integrity Serves Others Communication Learning Makes Sound Decisions Supervises Others Champions Innovation
Physical Demands	Working in a normal office environment.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	No
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	No
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

I. Academic student services to ILA students:

Advise students on what classes are required to complete the certificate
Assist faculty in coordinating course content such as assessments and workshops
Coordinate the ILA Leadership Badge elective program
Use Athena to confirm classes and grades and accept/deny student requests
Verify student graduation requirements each semester; check transcripts, contact students, update graduation information in Athena and SQL.
Create and update advising materials
Coordinate with Terry major advisors and attend advisor meetings

Percentage of time

Duties/Responsibilities	II. Manage ILA Applications: Create and distribute program applications Lead direct outreach to applicants through information sessions and individual appointments Create database of new applicants for Director and Associate Director Liaises with Office of Information Technology to process applications Distribute and collate scored applications
Percentage of time	15

Duties/Responsibilities	III. Create classes: Use Banner/Argos to create classes every semester Submit classroom request and reservations through Terry and Campus Reservations Confirm class rolls for instructors
Percentage of time	10

Duties/Responsibilities	IV. Bulletin/CAPA: Assist Director with course proposals and course changes in CAPA Submit updated bulletin to OVPR as needed Ensure correct curriculum is posted on UGA websites Upload approved syllabi to CAPA
Percentage of time	10

Duties/Responsibilities	V. Lead evaluation/assessment data collection: Compile and enter Assessment of Learning information for the program Manage course evaluation process by setting dates and monitoring participation Send out end-of-program and service-learning surveys and compile and report data
Percentage of time	10

Duties/Responsibilities

VI. Document policies/procedures/keep records:

Maintain and update ILA's data/record management plan
Maintain and archive current student data.
Comprise and keep a list of all student internships and jobs.
Track income by type of donor.
Track service-learning projects across various faculty.
Track alumni involvement in GAIL for development purposes
Collect, analyze, and distribute service-learning project data

Percentage of time

Duties/Responsibilities	VII. Administrative duties: Keep the office open from 8 am - 5 pm Answer main phone and check voicemail Check mailbox in logistics Manage the general email for ILA Manage and approve the use of the ILA conference room Purchase office supplies, etc. for the program
Percentage of time	5