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Your Opportunity as a Human Resources Intern As an intern within ourHuman Resourcesdepartment,you willserve as a resource for current and former Smucker employees, their families, and, occasionally, non-employees such as applicants or contractors for questions regarding all HR policies and procedures.You will prioritize and respond to employee requests usingourcase management systemandassist other service center employees with opening, recording, processing, or closing cases in the system.You will also analyze complex information to identify problems and root causesby using system knowledge and understanding of prior case handling. You willeffectively resolve or escalateissues andcommunicate resolutions to employees. Location: Orrville, OH Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will:
- Prioritize and respond to employee requests usingourcase management systemandassist other service center employees with opening, recording, processing, or closing cases in the system.
- Serve as a resource for current and former Smucker employees, their families and, occasionally, non-employees such as applicants or contractors for questions regarding all HR policies and procedures. You will make and strengthen connections throughout the company by aiding individuals in all areas of the organization.
- Prioritize and respond to employee requests usingourcase management systemandassist other service center employees with opening, recording, processing, or closing cases in the system.
- Analyze complex information to identify problems and root causesby using system knowledge and understanding of prior case handling. You willeffectively resolve or escalateissues, andcommunicate resolutions to employees.
- Communicate directly with candidates to schedule interviews, coordinating timely schedules and ensuring excellent "candidate care" throughout the interview process
- Partner with third-party vendor to administer Pre-Employment screening process
- Acquire meaningfuland translatableexperiencefrom the real work you will be provided, relationshipmanagement, and professional development.
- Gain exposure to all areas of human resources, as well as chose an area of interest to specialize and provide escalation assistance in
What we are looking for:
- A Junior or Senior standing in schoolwith requisite educational experience inHuman Resources, or anotherrelevant field
- Awell-roundedskill setincludingstrong time-management, communication, teamwork skills, attention to detail, knowledge of standard business practices and professionalism in an HR environment as well as a passion for HR and serving our employee population
Application Period:
- Application period closes on November 1st, 2025
Why Choose the J.M. Smucker Company's Internship Program? Are you seeking an exceptional internship experience at a Fortune 500 company? At Smucker, we are dedicated to providing a world-class, award-winning internship that offers you the opportunity to:
- Learn:Unlock your potential in a collaborative and supportive environment where you are treated like a true peer and challenged to be your best.
- Grow:Benefit from hands-on training with a dedicated mentor and connect with peers and leaders throughout the company.
- Lead:Contribute to high-profile projects that support our Company's growing categories like snacks, coffee and pet food.
Additional Perks: Along with engaging work, we offer a variety of benefits to ensure your internship is both rewarding and memorable. These include:
- Unique opportunities to network and interact with company leadership
- Customized professional development sessions
- Networking events and social outings with fellow interns
- Access to a fully equipped fitness center, complete with a basketball court, indoor walking track, and recreational league sports
- The Orchard, our gourmet cafeteria, offering breakfast and lunch with seasonal and locally-sourced ingredients
- A competitive compensation package, including paid corporate holidays
- Employee discounts at our Company Store
- A housing stipend for interns relocating for the program
Experience an internship where you can learn, grow, and lead - all while being part of something special at Smucker. Learn more about working at Smucker:
- Delivering on Our Purpose
- Our Continued Commitment to Ensuring a Workplace for All
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The J.M. Smucker Company
Sep 20, 2025