Field Service Technician (Coffee E&S) - Marlborough, MA

Your Opportunity as a Field Service Tech (Coffee E&S) - Marlborough, MA

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Marlborough, MA area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Cafe Bustelo.

Location: Marlborough, MA (and surrounding areas)

Work Arrangements: remote with daily travel to service equipment in the Central Massachusetts area (approximately a 30mile area radius)

In this Role You Will:

• Lead the equipment service business for corporations in DC area.

• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.

• Provide best-in-class customer service to maximize customer satisfaction and retention.

• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.

• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.

• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.

• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

The Right Role for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What We are Looking For:

Minimum Requirements:

• High School Diploma or equivalent

• Resides within 30 miles of Marlborough, MA

• Basic computer skills in Microsoft Office

• Strong customer service skills

• Ability to provide a valid driver's license and clean driving record

• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis

• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience preferred

Physical Demands:

• Regularly required to talk and hear.

• Frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.

• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.

• Able to lift objects up to 75 pounds frequently.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Learn More About Working at Smucker

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Delivering on Our Purpose

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