IT Manager - Enterprise Applications

The City of Kirkland's Information Technology Department is seeking to hire an IT Manager - Enterprise Applications!

Why Kirkland?

• Oversees system development and performance, integration, programming and interfacing of systems. Ensures high availability, security and accuracy of systems and associated database management and data in accordance with generally-accepted best practices and internal policies.
• Effective project management including:
  • Accurate scoping and definition for projects.
  • Assurance that division projects meet or exceed business goals set for projects.
  • Vendor management.
  • Staff workload and resources management.
  • Project reporting.
  • Proactive project risk management.
  • Coordination with other divisions.
• Assigns, schedules, and supervises the daily activities of staff:
  • Delegates appropriately to staff based on their job level, skills, and abilities.
  • Promotes, implements and fosters an environment that proactively supports change and innovation.
  • Reviews and analyzes division workload and the workloads of other stakeholders as a preliminary step before making decisions and assignments.
  • Infuses a learning culture to drive continual improvement.
  • Holds staff accountable, including giving them clear direction and defined objectives.
  • Proactively engages employees in conversations about their performance.
  • Delegates and empowers staff to meet project objectives and customer expectations and appropriately administer systems.
  • Coordinates with CIO and Human Resources on discipline and termination procedures.
  • Develops training programs for each position in the division.
• Manages department-wide projects and priorities as assigned by the CIO through working together with other division managers:
  • Reviews and develops projects and schedules that span divisions.
  • Develops and maintains process, procedure, and policy as appropriate.
  • Recommends strategic technology or business system changes to the CIO and to customer groups.
  • Participates in developing short and long-term goals for the Information Technology Department.
  • Manages and administers service level agreements with business clients.
  • Shares responsibility for major processes such as change management, release management, and request management.
  • Established and enforces technical standards such as database, server, desktop, development and others.
  • Ensures that customer service and communication with customers is a priority.
• Recommends and manages assigned budget and any associated capital projects budgets. Monitors performance to budget and assures that city funds are managed carefully and transparently.
• Manages and oversees the relationships between IT and business customers so that IT goals are aligned with business goals, and so that technology is applied in such a way that it enhances and supports business goals.
• Accomplishes the selection, development, design, integration, and operation of enterprise applications and business software solutions across the organization.

• Develops and administers consultant and vendor contracts, manages key vendor relationships, and coordinates other internal and external support relationships as assigned.
• Supports regional business goals through maintaining regional relationships on shared infrastructure, IT standards, shared procurements, etc. Creates, reviews, and enforces hardware, software, and application architecture standards.
• Documents work processes and procedures which are internal to the Division.
• Manages division applications portfolio and work plan.
• Develops and tests emergency management tools and processes.
• Develops and tests disaster recovery plans in conjunction with the other IT divisions and customers.
• Develops and analyzes strategies for mobility, cloud computing and applications support, and data analysis and presentation across systems.
• Oversees applications work for outside customers that the City of Kirkland contracts.

• Performs functions as assigned in the City's emergency response plan in the event of an emergency.
• Serves as backup to other Division line staff and to the CIO to ensure the continuity of all services and support across systems and applications.
• Performs other duties as assigned.

• Comprehensive skills with database, application and system management and architecture, including traditional and web-based user interfaces, mobility, process and workflow management, reporting, and data analysis and excellent program management skills.
• Leadership competencies include clear written and oral communications, ability to deal with ambiguity and shifting priorities, managerial courage, team building, conflict management, business acumen, and display of vision and purpose. Ability to motivate and encourage staff, build teamwork, and foster a sense of accomplishment.
• Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other division staff, customers, and vendors.
• Comprehensive knowledge of database administration, relational database theory and design methods and comprehensive knowledge of data manipulation, definition and control language concepts in support of extracting, transforming, analyzing and reporting of application data. Working knowledge of PC operating systems, server operating systems, electronic storage and backup, data and voice communication, and networking. Includes high-level working knowledge of the domains of other divisions.
• Working knowledge of PCI, HIPPA, CJIS, and other compliance-based standards.
• Excellent organization, time management, problem solving and planning skills.
• Knowledge of the functions of City departments, standard City office operations and procedures, and interdepartmental working relationships.
• Ability and willingness to maintain the absolute confidentiality of all sensitive files and materials accessed, discussed or observed while in the performance of duties.
• Knowledge of IT project management tools and techniques.
• Knowledge of budget and accounting skills for development and maintenance of division budget.
• Comprehensive skills with enterprise applications including design, architecture, implementation and management using traditional and web-based applications, mobility, interfaces and workflow tools and of best practices for enterprise applications development and management.
• Comprehensive skills in business intelligence, programming, analytics and reporting, business analysis, enterprise systems integration and implementation, business process and workflow management and excellent project management skills.

Minimum Qualifications
Education: Bachelor's degree in Information Technology or related field.
Experience: Five (5) or more years of progressively responsible work in enterprise applications, including 2 years of supervisory experience.
Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill and ability to proficiently perform the essential duties and responsibilities listed above.

Licenses and Other Requirements
Certification in ITIL, certification as an IT Project Manager, strong project management experience with demonstrable success, vendor management experience, and familiarity with the applications toolset in use at the city.

Preferred skills include experience in programming and modifying systems, enterprise application implementation and administration, business analysis and process improvement, application development, business intelligence analytics and reporting and IT portfolio management experience.

Physical Demands and Working Environment:

Work is conducted in a typical office setting. Position typically requires extended periods of sitting while performing keyboard operations. Occasional driving to other locations throughout the City are within the scope of supervisory support responsibility.

Selection Process

Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf 711.