Senior Manager, Software Engineering - Heroku Runtime

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The Heroku Runtime team is responsible for creating, maintaining, observing, and operating our customer's workloads. Runtime Teams are responsible for systems that...

• Schedule customer workloads on Heroku Dynos
• Route HTTP/S requests to our customer's workloads, and manage DNS/SSL certs/etc. to support this
• Send logs/metrics from customer's workloads and internal systems to aggregation/storage

For this role, you will need to know how to create strong relationships with your engineering teams, align priorities with your organization and with Product Management, establish shared context and resources, create effective boundaries, and let creativity flourish. You should be comfortable and skilled at ensuring the everyday well-being and effectiveness of your team and its members. You will know when to stay out of the way and when to intervene in the best interest of your team and the company. You look to create structure within your team to ensure their effort remains consistent and sustainable.

We are looking for engineering managers who:

• Clearly articulate vision and provide direction
• Are able to manage a distributed team of engineers effectively
• Care about quality and maintainability of systems we build and operate
• Eliminate ambiguity and drive the team towards concrete actions
• Pay close attention to the health and well-being of team members
• Create opportunities for career growth and leadership in your team
• Consistently look for opportunities for team improvement and self-improvement
• Communicate effectively with customers, team members, across team boundaries, Product Management partners
• Enjoy working with Product Management to conceive creative solutions to tough problems

Management responsibility for Heroku Runtime, including:

• Plan, organize, lead, and oversee engineering workstreams toward high-quality, on-time delivery
• Cultivating and maintaining psychological safety within your team
• Aligning team goals with departmental and company goals
• Act as the agile scrum coach for your team
• People management (hiring, onboarding, job satisfaction, professional development, etc.)
• Project management (tools, process, methodologies, resolving blockage, etc.)
• Understanding our customer's needs in partnership with full-time product managers
• Participate in the manager on-call rotation to support our Engineers during incidents

• 3+ years of experience managing back-end/distributed-systems software engineering teams
• 1+ years experience managing distributed teams
• Ability to communicate effectively with team members who may be remote or local, from diverse cultural backgrounds, about a range of technical and organizational subjects
• Ability to work effectively with peer managers throughout the organization to agree and achieve shared goals
• Ability to manage in a technical environment (software engineering or systems infrastructure background preferred)
• Must deeply understand the needs of software engineers, both as team members and as customers
• A related technical degree required

• Experience implementing or managing teams responsible for running a Platform as a Service, including containerized applications using Kubernetes, Docker, LXC, etc.
• Experience implementing or managing a team responsible for operating a web-scale platform using AWS
• Experience as an engineer operating complex systems or managing teams with operational responsibilities
• Experience participating in and/or managing an on-call rotation

This role offers global flexibility-you can work from a Salesforce office or remotely (United States only). It is a multi-functional role that requires building alignment and communication with several engineering and business operational organizations. You will be required to be operationally excellent while delivering innovative features on complex distributed systems.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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