Business Value Services Manager

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce pioneered the idea of CRM software in the cloud in 1999, creating a whole new economy. Today, Salesforce is helping over 150,000 companies, and millions of careers, grow like never before. Salesforce's technologies help bring companies and customers together, by providing a platform with a single view of the customer across sales, service, marketing, and commerce. Our tight-knit ecosystem creates and transforms our culture, our customers, and our communities. It drives forth our core values - trust, customer success, innovation and equality - that make us who we are. Come join a company that continues to blaze new trails in enterprise software every day, while focusing on our mission of improving the state of the world.

Team
This is a unique opportunity to join a team, representing a blend of front-line commercial execution and long-term strategic thinking.

Salesforce Business Value Services (BVS) is closely aligned with the Americas Sales organization, directly supporting sales pursuits within our top accounts. Your primary focus will be to directly engage with customer executive teams, helping articulate the strategic and financial impact that our platform can deliver to their organizations. Ultimately, you will develop C-level account strategies, value propositions and success metrics, investment justifications, deal structures and commercial proposals for our most strategic customers. You will also act as a trusted advisor to your regional sales leadership, providing guidance on account and negotiation strategies, helping prioritize sales pursuits and identify new opportunities.

We are looking for highly passionate, driven and inquisitive individuals who can effectively communicate how our solutions can help our customers transform their businesses and support their strategic objectives.

What you will be doing:
Customer Success: Support Enterprise Technology accounts across all steps in the customer lifecycle, from strategic alignment, project justification, and commercial proposals to measuring the realized value of targeted business outcomes

Sales Partnership: Work closely with internal sales teams and other functions to help define account strategies and prioritize sales initiatives, based on value creation potential and opportunity size

Orchestration: Facilitate internal and external discovery sessions to understand customers' current and future business capabilities with the goal of identifying, prioritizing and measuring key business value drivers (metrics)

Value Selling: Build compelling business case presentations and ROI (Return on Investment) analyses aimed at accelerating, justifying, and/or expanding sales opportunities

Deal Negotiation: Assist in the development and delivery of commercial proposals and deal structures, and share insights with senior sales leaders to help develop and execute negotiation strategies

Thought Leadership: Provide thought leadership, training, and consultative partnering with internal sales and other teams throughout and beyond the sales cycle

What will help you be successful:

• Possess 5+ years of work experience, including 2-3 years of IT strategy consulting, value advisory or management consulting experience
• MBA degree
• Possess a mix of business and technical acumen with the ability to engage and add value in discussions involving digital transformation, industry trends, and IT best practices
• Ability to understand customer pain points, how to build high-level recommendations to solve those pain points, and how to measure the impact
• Proven track record of both engaging and challenging senior executives with a strong point of view
• Comfortable with technology - a credible evangelist who is experienced in translating technology into business impact for customers
• Excited about immersing yourself in a customer's business and connecting the dots to how MuleSoft can impact the business; the ability to make the high-level connection between a customer's business objectives and the enabling digital transformation or technology
• Experience in quickly building credibility and establishing alignment with sales leaders
• Strong interpersonal, written, analytical, and presentation skills
• Willingness to travel up to 40% to meet with strategic customers

  We are an equal opportunity employer and greatly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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