Workforce Development Technical Associate

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About Salesforce

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Workforce Development Technical Associate
Location: Remote
Role Level:6

Job Overview:
The Workforce Development Technical Associate is a key member of the Workforce Navigators team within Salesforce's Office of Accessibility. This individual will serve as a trusted technical lead-managing, scaling, and improving our growing global workforce development platform for people with disabilities. You'll own both the day-to-day technical operations of our Salesforce Org and partner strategically with the Lead Engineer to enhance the overall technical direction of the program.
This role blends Salesforce administration, platform design, data analytics, and cross-functional collaboration to ensure our program is scalable, impactful, and aligned with Salesforce's accessibility and inclusion goals.
Together, we're building a workforce development model that cultivates an inclusive pipeline of Salesforce ecosystem talent, while demonstrating measurable return on investment for our customers, partners, and global community.

Key Responsibilities:
Own the design, customization, and administration of the Workforce Navigators Salesforce Org, ensuring integration with the Workforce Navigators Website, Trailhead, certifications, and external platforms

Maintain platform health, perform regular data quality checks, and manage data operations (imports, exports, updates)

Build and maintain flows, automation, reports, dashboards, and scalable processes that simplify data collection and reporting

Design and develop Tableau dashboards that visualize program impact, participant engagement, and outcomes for leadership and external stakeholders

Collaborate with data management stakeholders to define data requirements, ensure consistency, and support data governance across systems

Work closely with the Lead Engineer to evaluate, improve, and scale the technical architecture of the workforce development program

Drive the identification and implementation of agentic, accessibility-centered solutions across the Office of Accessibility.

Analyze departmental workflows and identify areas for automation and improvement to enhance program efficiency

Collaborate with contractors to maintain the Office of Accessibility website, integrating the Workforce Navigators Salesforce API, program stories, resources, and digital assets

Forge internal partnerships across Salesforce to expand awareness and engagement with the program

Cultivate external relationships with accessibility and workforce leaders to strengthen program impact

Align technical implementation with accessibility best practices and inclusive design principles

Required Skills & Qualifications:
Salesforce Administrator Certification

Demonstrated experience customizing Salesforce for data collection, automation, and user engagement

Strong working knowledge of Salesforce administration skills

Experience building and managing Tableau dashboards for reporting and analysis

Ability to collaborate with data stakeholders on data modeling, governance, and reporting strategy

Familiarity with APIs, system integration, and multi-platform environments

Experience project managing
At least 2 years of experience in Salesforce implementation

Strong organizational, problem-solving, and communication skills

Professional or lived experience with disability inclusion and digital accessibility

Passion for equity, workforce development, and creating access through technology

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

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