Account Manager

Staffmark has a direct hire opportunity for an Account Manager in Hamilton, OH. Advance your career and secure a position with a great work environment. Keep reading to learn more.

Schedule & Pay

Salary | $50,000 - $75,000

Monday - Friday | 8 AM - 5 PM

Qualifications

• Education: Bachelor's degree in business, supply chain management, logistics, or related field (preferred).
• Experience: 2-5 years in account management, customer service, or logistics, ideally within a fulfillment or warehouse environment.
• Skills:
  
  
  
  • Excellent communication and interpersonal skills to manage and grow client relationships.
  • Strong analytical skills with the ability to interpret data and solve problems.
  • Proficiency with Warehouse Management Systems (WMS) or inventory software.
  • Ability to manage multiple accounts and meet tight deadlines in a fast-paced setting.
  • Knowledge of supply chain, logistics, or e-commerce operations.
  
  
  
  
• Certifications: Supply chain certifications (APICS, CSCMP) are a plus.
• Other: Highly detail-oriented, adaptable, and committed to client success.

Account Manager Summary

We are looking for an Account Manager to serve as the primary point of contact for assigned clients, ensuring seamless communication, operational excellence, and outstanding service delivery. In this role, you'll act as a trusted partner and client advocate-building strong relationships, resolving issues quickly, and driving efficiency to meet both client expectations and business goals.

Key Responsibilities

• Client Relationship Management: Build, maintain, and strengthen client partnerships by understanding their needs and delivering tailored support.
• Issue Resolution: Proactively address delays, discrepancies, or service challenges with timely, effective solutions.
• Performance Monitoring: Track KPIs such as order accuracy, fulfillment speed, and satisfaction, providing reports and insights to clients and internal teams.
• Process Optimization: Partner with warehouse operations to streamline workflows, reduce costs, and improve service efficiency.
• Onboarding & Training: Guide new clients through onboarding, ensuring smooth adoption of fulfillment processes and systems.
• Data Analysis & Reporting: Analyze client data to forecast demand, identify trends, and recommend operational improvements.
• Cross-Functional Collaboration: Work closely with warehouse, logistics, and sales teams to align operational capabilities with client needs.
• Contract & Pricing Oversight: Support negotiations, monitor contract compliance, and ensure pricing reflects service levels.

Employee Benefits

*Offered by our client

Medical and Dental Insurance | 401(k) Program | Paid Vacation

*A list of benefits will be provided to you upon hire.

Click 'Apply Now' to submit your resume, and a recruiter will connect with you soon about any questions you have and to get you started on this new journey. We match the right people with the right career opportunities and are excited to meet you!

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