Sr. Director, Customer Analytics & Reporting Service Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Sr. Director, Customer Analytics & Reporting Service Manager

At McKesson, every employee plays a vital role in advancing healthcare and improving lives. As a Senior Director in our Customer Analytics & Reporting team, you will lead a transformative service that empowers our customers and internal stakeholders with actionable insights, strategic analytics, and seamless reporting capabilities. This is your opportunity to shape the future of healthcare data services and drive meaningful impact across the pharmaceutical supply chain.

Current Need

We are seeking a visionary and execution-focused leader to manage the Customer Analytics & Reporting Service. This role will oversee the delivery of customer-facing reports, AI-powered analytics, and self-service data products that support strategic decision-making across McKesson's distribution segments. The ideal candidate will bring deep expertise in data strategy, software development, and service management, with a strong orientation toward innovation, compliance, and operational excellence.

Location

This position is based in Irving, TX.

Position Description

• Own the end-to-end delivery of the Customer Analytics & Reporting Service, including platform strategy, roadmap execution, stakeholder engagement, and service performance.

• Lead the development and management of the ERA platform's custom web application, ensuring scalability, performance, and user-centric design.

• Oversee software engineering teams responsible for building and maintaining reporting dashboards, data visualization tools, and embedded analytics features.

• Drive the integration of advanced analytics and AI/ML capabilities into customer-facing dashboards, with optional support for natural language interfaces and generative AI features.

• Manage the migration and consolidation of legacy reporting platforms (e.g., MAP, SSRS, SAP BO) into the ERA platform.

• Champion user experience improvements, including persona-driven UI design and mobile/email accessibility.

• Collaborate with internal stakeholders (e.g., CSI Product, MT Enterprise Data Org, PSAS CIO) to align service strategy with enterprise goals.

• Ensure compliance with SOX, SOC, DSCSA, and other regulatory standards through robust data governance and audit-ready reporting.

• Manage service financials, including direct and indirect costs, initiative spend, and cost-per-unit metrics in partnership with Finance.

• Monitor and report on service-specific KPIs such as usage, NPS, CXO call volumes, and cost savings.

Minimum Qualifications

Bachelor's degree or equivalent experience. Typically requires 15+ years of professional experience in data analytics, software development, or enterprise data platforms, and 5+ years of senior leadership or management experience overseeing large-scale, customer-facing services.

Critical Skills

• Proven track record in managing large-scale, customer-facing analytics services and software products.

• Experience with cloud platforms, data visualization tools (e.g., Power BI, Tableau), and modern web development frameworks.

• Strong understanding of data governance, master data management, and compliance frameworks.

• Demonstrated success in leading cross-functional teams and managing complex stakeholder relationships.

• Strategic leadership in analytics service delivery and commercialization.

• Expertise in software architecture, agile development, and DevOps practices.

• Strong financial acumen and experience managing service budgets and cost structures.

• Exceptional communication, stakeholder management, and change leadership skills.

• Ability to drive innovation while maintaining operational excellence and compliance.

Preferred Skills

• Experience with natural language processing, generative AI, and conversational analytics.

• Familiarity with Salesforce, eCommerce, and enterprise ERP/CRM systems.

• Experience in healthcare or pharmaceutical distribution preferred.

Education

• Bachelor's degree in Computer Science, Data Analytics, Business, or related field.

• Advanced degree (MBA, MS in Data Science or Software Engineering) preferred.

• Physical Requirements

• General Office Demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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