Retail E-Commerce Manager

E-Commerce Manager - Rank & Rally

Rank + Rally, the retail subsidiary of Levy, is an incredible team of experienced retailers that currently partner with some of the most prestigious and recognizable brands in sports and entertainment. Our dedicated team members have done amazing work building and growing the brands of our partners to create remarkable retail experiences for our guests.

The E-Commerce Manager will be responsible for overseeing all operations for online transactions and activities. This includes managing online products and content, working with many departments to support marketing schedules and promotions, and making decisions to help drive the brand and deliver product on a timely basis. This position works hand in hand with the retail team to ensure all purchased merchandise is being promoted efficiently and accordingly throughout all sales channels.

Key Responsibilities:

• Manage and update e-commerce website and ensure content is continuously refreshed
• Oversee the look, feel and design of the e-commerce website to optimize for the best user experience
• Analyzes sales and customer data and prepares web sales reports to help drive e-commerce revenue and strategy
• Execute customer service policies and procedures that impact customer service relationships
• Manage and oversee e-commerce product postings to ensure products are posted promptly and accurately
• Online merchandising to best present products and content
• Collaborate with e-commerce marketing team on plans & to ensure collateral is approved for production use
• Support internal marketing media channel calendar
• Communicate internal promotions to respective departments to deliver seamless fulfillment
• Work cross departmentally and meet with internal and external partners to ensure all expectations have been met
• Establish a streamlined fulfilment operation process to ensure efficient order lead time & timely delivery
• Assist in other duties such as help with game day, events and other areas assigned by the Director of Retail Operations

Preferred Qualifications:

• Shopify Pro/Advanced experience
• Understanding of HTML, CSS and JavaScript is preferred
• Promoting or managing e-commerce social channels
• 3-5 years of related work experience; experience in an e-commerce role required
• Excellent written and verbal communication skill, including copywriting experience
• Ability to work independently to prioritize and complete work assignments, as well as in a team environment
• Highly organized with attention to detail, ability to prioritize workload and solve problems quickly
• Flexible with hours and availability including nights, weekends, and holidays. Must be able to work long hours during special events
• Must be able to lift/move/push/pull items weighing 50lbs, and be able to twist and bend comfortably
• Ability to understand the basics of inventory management

Rank + Rally reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Rank + Rally may require an employee to perform duties outside his/her normal description.