Data Center Project Manager - Metro
 Microsoft | |
 United States, Iowa, West Des Moines | |
 Sep 04, 2025 | |
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OverviewAs a Microsoft Data Center Project Manager (DCPM) - Metro, you will work across multiple datacenter campuses and buildings in the metro, manage assigned projects to meet service delivery objectives, as well as escalate to appropriate stakeholders to remove obstacles. You will coordinate 5S activities aligned with Kaizen principles to improve safety and efficiency in our datacenters. You will assist in compliance audits and self-audits, follow and enforce safety policies and procedures, and participate in root cause analysis (RCA) of incidents that stem from causes under your areas of responsibility. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship across data centers by sharing best practices. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDemonstrate conscientiousness of budget requirements.Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns. Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs. In alignment with management priorities, hold self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.Embody our culture and values. | |