Pharmacy Liaison, Outpatient Pharmacy, 40hr, Day, Holden-REMOTE

UMass Memorial Health
United States, Massachusetts, Holden
Sep 04, 2025
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Schedule Details: Monday through Friday Scheduled Hours: 8am-5pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 3834 ATRX Pharmacy Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under direct supervision of operations manager, performs benefit investigation tasks such as running test claims, submitting prior authorizations, documenting on the patient chart, and completing patient outreach and follow up calls. Major Responsibilities: Completes benefit investigations when requested and appropriately documents result on patient electronic medical record. Submit prior authorizations to insurance via different methods including online and telephone. Appeal decisions as necessary and conduct follow up phone call inquiries to insurance. Knowledgeable in manufacturer patient savings opportunities and communicates information clearly and effectively to providers and patients. Performs follow up phone calls to patients as needed regarding insurance decisions, rejections, and prescription filling information. Maintains a perpetual inventory of appropriate medications from internal pharmacies and communicates to clinic team daily. Coordinates prescription delivery with patient and Home Delivery pharmacy and queues prescription up for home delivery team. Maintains a clean work area and assists in quality indicator monitoring. Participates in identifying problems or areas for improvement and assists manager with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams. Position Qualifications: License/Certification/Education: Required: High school diploma or equivalent. Current license with the Massachusetts Board of Pharmacy. Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT. If the individual is not nationally certified they must become certified within 6 months of hire. Experience/Skills: Required: Minimum of one year of related experience as a Pharmacy Technician. Position requires proficiency in math and, knowledge and ability to use a computer. Must be able to follow oral and written instructions with accuracy, efficiency, and dependability. Positive work ethic, motivated and professional demeanor to promote teamwork in the department. Work Schedule Monday-Friday with shifts between the hours of 8am-5pm All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.