Systems Administrator, DCO (Vermont Passport Agency)

Peraton is seeking a Systems Administrator (SA) to join our team of qualified and diverse individuals on our Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO supports the DOS Bureau of Consular Affairs (CA), providing IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.

A critical element of the CAEIO program is providing IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at U.S. Passport Offices and Agencies. The SA supports domestic Consular facilities, working closely with government SAs.

Responsibilities

Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-The-Shelf (COTS) / Government-Off-The-Shelf (GOTS) technology.
• Provide planning, installation, training, support, monitoring, and maintenance of HW (server and workstation builds) and software, including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.), security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases.
• Coordinate and inform CA/CST management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance, or third-party vendor actions.
• Coordinate and plan for upgrades, monitor post upgrade deployment for errors, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
• Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
• Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
• Provide server/workstation security services.
• Provide remediation of vulnerabilities and ensure Microsoft Defender compliance on all required devices.
• Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
• Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.
• Provide end user software and Office application support.
• Create, maintain, track, and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
• Document, track and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities), report and follow-up on all trouble calls through the use of Service Now Ticketing system.
• Support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures.
• Ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.

Core Work Schedule: First shift, approximately 7:30am - 4pm, Monday-Friday. Exact hours to be established by site lead.

Location: Vermont Passport Agency, 50 S Main Street, St Albans City, VT 05478

Required Qualifications

• U.S. citizenship and active SECRET Government Security Clearance.
• Experience as a systems administrator in a Windows-based environment.

Desired Qualifications

• Knowledge of NTFS and share permissions; distribution/security group management.
• Knowledge of DHCP, Print Server and Exchange/O365 management.
• Knowledge and understanding of Cisco switching and routing technologies.
• Experience with ServiceNow or Remedy Ticket Management System.
• Experience with IBML Scanner Appliances.
• Active Directory - Users and Computers
• Experience with Intermec PM43 Label Printers.
• CompTIA A+, Network+, and/or Security+ Certifications.

Education: High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.