Patient Service Representative Lead - Ortho/Podiatry

Position Highlights:

• Position: Patient Service Representative Lead - Ortho/Podiatry

• Location: Elmhurst, IL

• Full time: 40 hours / week

• Hours: Monday - Friday; hours vary based on clinic hours which start as early as 7:00 am and end as late as 6:00 pm. No on call, weekends, or holidays

• Required Travel: For coverage purposes at other locations including Elmhurst, Lombard, and Warrenville

Clinics are closed on the major US holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

What you will do:

• Reviews department work schedules to ensure that all scheduled employees are present during their scheduled shift. Schedules staff for sufficient coverage at assigned site(s). Notifies supervisor if there is a staffing shortage.

• Leads daily workflow processes. Serves as point person for daily workflow for PSRs, supervisor and physicians at site(s).

• Assists staff with handling work-related concerns/issues.

• Monitors performance of staff in order to ensure work is carried out in accordance with established policies. Alerts supervisor of staff infractions in accordance with policies and procedures.

• Responsible for daily audit of charges, over-the-counter payments and bank deposit reconciliation.

• Answers telephone calls, determines nature of calls, takes and relays messages, and responds to routine inquiries following established procedures.

• Greets patients and patient families arriving for scheduled appointments. Registers patient by obtaining pertinent information such as name, demographic data, insurance coverage, etc. according to established procedures. Enters information into computer system.

• Verifies insurance eligibility and advises patients of covered benefits. Requests and reviews managed care referrals and ensures that services provided are within scope of authorization.

• Enters physician scheduling templates to meet system guidelines, updates/edits as needed due to time off requests or other changes such as meeting attendance requirements.

• Schedules all appointments including patient visits, laboratory tests, off-site diagnostic tests, etc., over the telephone and in person prior to patients leaving and assures appropriate education is provided for office procedures that are scheduled. May assist patients with scheduling off site diagnostic tests via Central Scheduling.

• Depending on office site, may be point person for billing questions.

• Receives and records patient payments made at time of service. In doing so, calculates adjustments and/or discounts when totaling charge amount, processes credit card transactions, prepares receipts for cash or check payments, and updates patient account information in computer system. Balances actual daily receipts with computer-generated total, researches and modifies discrepancies and/or errors, and prepares day end close.

• Performs next day preparation for the office including chart preparation, pre-registration, appointment confirmation and payment request.

• Performs other duties as assigned such as maintaining patient files, photocopying documents and materials, answering routine questions regarding procedures or examinations, as so forth.

What you will need:

• High school diploma or GED

• Minimum of 1 year business office or clinic experience

• Previous insurance and managed care experience

Preferred Experience:

• Minimum of 3 years of registration experience in physicians' offices and/or outpatient hospital department.

• Strong knowledge of Epic electronic medical record system (competency assessment required prior to hire).

• Willingness to travel between 6 clinical offices during periods of staff time off and/or call-offs.

• Excellent time management skills.

• Experience training front desk staff and preparing training materials.

• Strong verbal and written communication skills.

• Strong customer service skills.

• Ability to remain calm under pressure.

Benefits (For full time or part time positions):

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.