Shelter Manager

Are you passionate about making a difference in the lives of individuals experiencing homelessness? The Salvation Army is seeking a dedicated and compassionate Shelter Manager to oversee the day-to-day operations of our emergency homeless shelter. This full-time, exempt position plays a vital role in creating a safe and supportive environment for shelter residents while ensuring the smooth operation of shelter services and programs.

Position is located at 927 Jefferson St., Jefferson City, MO

Center of Hope is a 40-bed shelter for homeless men, women and families with children. In fact, it is the only shelter in our area where parents and their children, along with single men and women can live and work to overcome their homelessness. We are proud to be a United Way of Central Missouri agency.
Center of Hope provide residents:
3 meals daily
Safe environment
Bed and linens
Shower and laundry facilities
Toiletries
Clothing
Individualized case management
Referral services
Transportation (limited)
Life skill classes
Caring, professional staff
Spiritual counseling upon request

Hours:

*Must have a flexible availability, including weekends, holidays, and weekday evenings, to assist with occasional scheduling gaps.

Salary: Starting salary Minimum of $42,000 - dependent on education and experience.

Key Responsibilities:

• Oversee daily shelter activities, ensuring a welcoming, stable, and safe environment for residents.
• Address and resolve resident concerns, providing emotional support and service referrals as appropriate.
• Enforce shelter policies and procedures, maintaining safety and intervening in resident disputes when necessary.
• Ensure facility cleanliness, hygiene, and compliance with health standards.
• Maintain accurate and compliant client documentation in the Homeless Management Information System (HMIS).
• Recruit, hire, train, and evaluate shelter monitors, providing guidance and leadership to the team.
• Coordinate staff schedules to ensure adequate coverage, including performing shelter monitor duties when needed.
• Plan and oversee life skills training programs for residents, partnering with community organizations and staff to promote self-sufficiency.
• Prepare reports for the Regional Social Services Director and funding agencies.
• Maintain confidentiality and professional boundaries while fostering a positive work atmosphere.

A full job description will be provided at the time of interview.

What are We Looking For?

• Education: Bachelor's degree in Human Services, Social Work, Psychology, or a related field.
• Experience: At least three (3) years of related work experience in a residential or mental health setting. One (1) year of supervisory experience preferred.
• Licensing/Transportation: Valid driver's license, reliable/insured vehicle, and a clear driving record.
• Strong leadership, organizational, and communication skills.
• Demonstrated ability to manage crises and resolve conflicts effectively.
• Service-oriented mindset with a commitment to providing compassionate and respectful support to shelter residents.
• Knowledge of trauma-informed care, housing-first principles, and relevant social services.
• Proficiency in using client management systems and standard office software.

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About the Salvation Army:

The Salvation Army believes in faith put into action and making life better for others. Our services meet physical, emotional and spiritual needs to rebuild lives and create lasting change. Help is given freely and without discrimination, while preserving the individual's dignity. We're here to change lives, one at a time.