Operations Center Console Operator

The Operations Center Console Operator, within the Facility Services Department (FSD), is responsible for receiving and responding to calls and emails reporting facility-related issues such as lighting, HVAC, power, leaks, odors, and other building concerns.

Key responsibilities include:

• 
  

  Responding to and coordinating resolution of maintenance requests.

  
  
• 
  

  Monitoring the Laboratory Building Management System (BMS), including adjusting set points and performing basic diagnostics to assist trades personnel in resolving environmental control issues.

  
  
• 
  

  Entering trouble calls into the Computerized Maintenance Management System (CMMS), creating work orders, and dispatching mechanics as required.

  
  
• 
  

  Operating communications equipment including two-way radios, cell phones, and pagers to coordinate facility responses.

  
  
• 
  

  Arranging for and scheduling security guard support and contacting service support contractors as needed.

  
  
• 
  

  Supporting administrative and operational tasks, including escorting visitors and contractors, inspecting fire extinguishers, conducting fuel tank readings and inspections, and other duties as assigned.

  
  
• 
  

  Providing customer service to members of the Laboratory community while working closely with FSD staff and clients.

  
  
• 
  

  Working Monday through Friday, 7:30 a.m. to 4:00 p.m., with occasional evening or weekend assignments. Full staffing is required during two annual site-wide utility shutdowns.

  
  

• Interpersonal & Customer Service Skills: Ability to interact with diverse staff, clients, and contractors with professionalism and excellent customer service.
• Self-Starter: Able to work under minimal supervision with strong organizational skills.
• Multitasking: Ability to handle multiple priorities effectively and perform well under pressure.
  

  Technical Skills:

  
  
  
  
  • 
    
    
    
    • Familiarity with facility systems (HVAC, lighting, power, controls).
    • Ability to monitor and make adjustments in the BMS.
    • Experience with CMMS systems (preferred).
    
    
    
    
  
  
  
  
  • Communication Tools: Ability to operate radios, cell phones, pagers, and other communication equipment.
  • Physical Requirements: Ability to walk frequently, climb stairs, and perform inspections; occasional lifting may be required.
  • Experience: Prior customer support experience strongly preferred.
  • Education: Associate's Degree in Electrical, Mechanical, or Controls a plus. high school diploma is required.