Product Marketing Director, AI & WEM

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

This is an exciting opportunity to lead at the heart of AI innovation across Genesys Cloud. As the Director of AI and Workforce Engagement Management, you'll shape how AI is embedded into everything we do - across customer and employee experience - driving smarter, more connected, and more impactful outcomes.

You'll use your AI expertise to bridge the gap between advanced technology and everyday value, turning complex capabilities into solutions that make work easier, decisions sharper, and experiences better. Success in this role requires strong product marketing expertise and leadership skills- you will lead a team of Product Marketing professionals to crafting positioning, messaging, and go-to-market strategies that resonate with customers, inspire adoption, and enable sales success.

Creativity will be key. You'll bring fresh ideas and innovative thinking to differentiate our AI story in the market. You'll unite product, marketing, and sales teams - along with operations and technology - to align strategy, drive execution, and amplify our impact, building trust, momentum, and measurable business results.

You'll also thrive in a fast-paced tech environment where priorities shift and new opportunities emerge quickly. You won't be rattled by change - instead, you'll embrace it, pivot when needed, and keep teams focused and motivated as we move fast to stay ahead.

If you're passionate about AI, energized by creativity, and skilled at turning bold ideas into market success, this role puts you at the forefront of innovation - guiding how AI powers the next chapter of Genesys Cloud.

Key Responsibilities:

• Lead the strategic vision and execution for AI positioning and messaging across the Genesys Cloud platform - including, but not limited to, Workforce Engagement Management (WEM) - ensuring it delivers measurable impact for customers, employees, and the business.

• Shape and articulate the value of AI in Genesys Cloud, translating technical capabilities into clear, compelling narratives that resonate with diverse audiences and drive engagement.

• Executive Engagement: Build trusted relationships with executive stakeholders, driving alignment on priorities and ensuring AI and WEM strategies are fully integrated with Genesys' broader business objectives.

• Partner closely with cross-functional teams - including product, engineering, marketing, sales, and customer success - to ensure consistent AI storytelling, alignment in execution, and shared success metrics.

• Champion AI-enabled innovation across all Genesys Cloud capabilities, highlighting how AI enhances productivity, decision-making, and customer experience.

• Develop and execute go-to-market strategies and internal enablement programs for AI-driven solutions, including communications, training, and resources that inspire adoption and advocacy.

• Represent Genesys in the market as a thought leader in AI, engaging with customers, partners, and industry forums to showcase our vision and leadership.

• Team Leadership & Talent Development: Build, lead, and inspire a high-performing team that blends technical, creative, and strategic skills. Identify and nurture top talent, creating an environment that fosters growth, innovation, and collaboration.

• Measure and refine impact, using data and feedback to optimize positioning, messaging, and execution to maintain leadership in AI innovation.

Minimum Requirements:

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.