Systems Administrator

Job Summary

The Systems Administrator position plays a critical role in managing and maintaining CSBS's Information Security infrastructure, systems, and applications. The Systems Administrator will support asset management, account management, configuration management, content management, system maintenance, system monitoring, troubleshooting, change control, end-user training and assistance, desktop support, and system documentation.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Perform software distributions, including OS and applications upgrades.
• Deploy software applications to all clients using GPO and other mass deployment methodologies.
• Troubleshoot and resolve network issues.
• Troubleshoot and resolve issues with Windows Server, Active Directory, and Group Policy.
• Configure and manage wireless access points, including load monitoring and rebalancing, and recommend upgrades/additions as needed.
• Configure and tune monitoring of IT operations using automated monitoring tools and respond to alerts, with proper internal and vendor escalations, including after-hours.
• Act as first line of endpoint decontamination taskforce following a security breach event of client workstations.
• Perform system hardening techniques to secure client workstations, and/or servers.
• Manage user entitlements, including account activation/deactivation, monitoring for account dormancy, etc. for all systems in the CSBS IT portfolio. This includes on premise systems and cloud services.
• Perform reporting along with periodic log and monitoring trends analysis.
• Maintain asset management databases for hardware assets and software licenses.
• Assist with administration of AWS cloud environment including managing VPC, security groups, EC2, EBS, snapshots, load balancers, Route53, etc.

Additional Responsibilities

• Support 24x7 infrastructure, including off-hours and weekend on-call responsibilities.
• Manage the configurations of applications, both on premise and cloud based (e.g., M365 user administration, Exchange Online, SharePoint Online and Teams).
• Perform racking, cabling and configuration activities associated with the installation of new hardware. Maintain A/V set up for presentations; work with staff to educate, train, and troubleshoot A/V presentations on a weekly basis.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• Bachelor's degree or equivalent experience/training is preferred.
• 2-4 years of experience in system administration activities.
• Microsoft certification(s) is preferred.

• Experience in SQL server installation and administration is preferred.

• IT Service Management experience following ITIL processes and utilizing tools such as ServiceNow is desired.

Knowledge, Skills, and Abilities

• Dependable due to the operational nature of the work.
• Knowledge of M365 products as well as how to administer and support them.
• Knowledge of TCP/IP networking, DHCP, and DNS.
• Strong knowledge of Windows Server, Active Directory, Group Policy, and related Microsoft solutions.
• Knowledge of AWS, Azure, or other IaaS solutions is preferred.
• Knowledge of PowerShell is preferred.
• Ability to work in a team environment.
• Ability to work effectively within matrixed teams across the organization.
• Ability to work with external service providers.
• Ability to remain calm during stressful working circumstances.
• Strong interpersonal and communication skills.
• Ability to collaborate with a variety of stakeholders to identify and discuss issues.
• Ability to work in a fast-paced environment managing multiple tasks driven by multiple deadlines.
• Ability to lift heavy equipment (<50lb) and work in confined spaces/network rooms with loud equipment.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.

• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Leadership Competency Model

At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.

Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.

This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn't just a title, it's a mindset that moves us forward together.

Working Conditions

• General office.
• Occasional off-hours maintenance work.

This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. CSBS has the right to revise this job description at any time. CSBS is an "at will" employer and as such, neither this job description nor your signature constitutes any form of contractual arrangement between you and CSBS.