Customer Service Specialist

The Datamars Difference: Supporting a Smart Future for the
world and YOU

• Make a Measurable Difference:
  byputting powerful data in the hands of our customers so they can
  make better informed decisions and achieve measurable success a" today and
  tomorrow.
• Join the Sustainability Promise:Contribute
  to our commitment across the globe to support and accelerate the
  development and implementation of sustainable food production and farming systems
  that nourish the world population and respect the health of people, animals,
  and the planet.

Join the Datamars team as a Customer Service SPECIALIST at our facility in Temple, TX as we keep
pace with our customer demand and deliver on our SUSTAINABILITY PROMISE.
Are you ready toMAKE A MEASURABLE DIFFERENCEwith us?

Job Summary: Datamars Inc., a global leader in visual
and electronic identification and hardware solutions for the companion animal,
livestock, and textile markets, is seeking a proactive and detail-oriented
Customer Service Representative to join our North America team in Temple, TX.

The
Customer Service Representative plays a pivotal role as the primary liaison
between customers, commercial teams, and operations. This position goes beyond
transactional order entry, requiring strong problem-solving skills, system
fluency, and operational awareness to ensure that every customer interaction
builds confidence in Datamars' products and services.

The
successful candidate will manage customer relationships, coordinate order
fulfillment, support technical troubleshooting, and interact with sales, supply
chain, warehousing, and production teams to deliver seamless service.

Essential Functions

Customer Engagement & Service Delivery

• Provide
  responsive, professional support to customers by phone and email.
• Build
  trusted relationships with customers in livestock sectors, understanding
  their operational needs.
• Actively
  manage customer expectations, communicate order status, and resolve issues
  with urgency and accuracy.

Order & System Management

• Process
  sales orders in the Datamars Ordering System, ensuring timely fulfillment
  and accurate data entry.
• Maintain
  customer master data and profiles to maintain accuracy in billing,
  shipping, and account details.
• Coordinate
  with logistics and shipping partners (e.g., FedEx, freight carriers) to
  trace deliveries, resolve transportation challenges, and keep customers
  updated.

Operational Collaboration & Problem Solving

• Partner with
  warehousing and production teams to track orders, expedite urgent
  shipments, and identify causes of delays.
• Support
  product configuration activities including Bill of Material (BOM) creation
  and schema setup for simple customized component sets.
• Assist with
  light operational tasks when required (printing, scanning, labeling) to
  ensure continuity of service.
• Participate
  in process improvement initiatives by identifying recurring service or
  system issues and contributing to solutions.

Technical Support

• Provide
  Level 1 technical troubleshooting for Datamars products (e.g., scales,
  readers, fencing equipment, software downloads).
• Escalate
  complex technical issues appropriately while maintaining ownership of
  customer communication until resolution.

Communication
& Documentation

• Communicate
  clearly and professionally to internal and external stakeholders.
• Maintain
  accurate documentation of customer interactions, service tickets, and
  resolutions within our systems.
• Support the
  creation of simple livestock ear tag print proofs using graphic design
  software for product personalization.

Qualifications and Competencies

Education & Experience

• Bachelor's
  degree preferred; high school diploma or equivalent with relevant
  experience required.
• Minimum 2
  years of customer service experience, ideally in a manufacturing,
  distribution, or technical products environment.
• Experience
  with ERP systems (SAP, Oracle, or equivalent) and CRM platforms strongly
  preferred.
• Technical
  aptitude or exposure to agricultural/livestock products a plus.

Skills & Attributes

• Strong
  organizational skills with ability to prioritize and manage competing
  demands.
• Excellent
  written and verbal communication skills.
• Proven
  problem-solving and critical-thinking abilities with attention to detail.
• Team-oriented
  with the ability to collaborate cross-functionally (sales, operations,
  logistics).
• Comfortable
  working in a fast-paced environment with high call and email volumes.
• Proficiency
  in Microsoft Office Suite (Excel, Word, Outlook, SharePoint); experience
  with Corel or other design tools is advantageous.

Supervisory Responsibilities: This position has no
supervisory responsibilities

Work Environment: This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopiers and filing cabinets.

Physical Demands: The physical demands described here are representative
of those that must be met by an employee to successfully perform the essential
functions of this job.

While performing the
duties of this job, the employee is regularly required to talk or listen. The
employee occasionally is required to stand; walk; use hands to finger, handle
or feel; and reach with hands and arms.This is largely a sedentary role;
however, some filing is required. This would require the ability to lift files,
open filing cabinets and bend or standing on a stool as necessary.

Position Type
& Work Schedule: This is a full-time
position, and hours of work and days are generally Monday through Friday, 8:00
a.m. to 5 p.m. Some overtime is required.

Travel: No travel is expected for this position

Additional Eligibility Qualifications: Must be
authorized to work in the United States

Why Join
Datamars?

At
Datamars, you'll be part of a global, innovative company committed to helping
our customers feed the world sustainably. As part of the North America team,
you will gain exposure to both commercial and operational functions, build
expertise in ERP systems and supply chain processes, and contribute to
strengthening customer trust in Datamars.

Datamars,
Inc. is an Equal Opportunity Employer, and we value diversity. Employment
decisions are based on qualifications, merit, and business needs.

This job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the
employee. Duties, responsibilities and activities may change or new ones may be
assigned at any time with or without notice.

Datamars, Inc is an Equal Opportunity Employer, and we value diversity. All employment is decided

on the basis of qualifications, merit and business need.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee. Duties, responsibilities and activities may change

or new ones may be assigned at any time with or without notice.

DATAMARS EQUAL OPPORTUNITY EMPLOYMENT POLICY

DATAMARS provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and harassment of
any type without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic protected by
federal, state, or local laws.

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