New 
Student Services Specialist (Specially Funded)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 Aug 24, 2025 | |
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Student Services Specialist (Specially Funded) Job ID: 321753 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Monday-Thursday: 8:30am-7:30pm; Some Saturdays, evenings and weekends may be required Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College (RSC) Thomas Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members. This position is responsible for ensuring the efficient operation of front-line Testing Services at the RSC Thomas Testing Center and for opening the Testing Center each day. Essential Functions 60% - Provides a high-level of direct customer service to students, test candidates, staff, and Faculty. Administers assessments following specific, established procedures and policies, all while working in a team environment. Serves as a certified proctor and exam knowledge expert. Maintains database information and confidential testing records. Successfully opens RSC Thomas Testing Center each day. 15% - Provides a high-level of technical support to students, candidates, part-time staff, and other team members through troubleshooting. Corresponds and collaborates with Faculty, outside departments, and external companies regarding testing issues and scheduling. Prepares and maintains correspondence and reports related to Testing. 15% - Trains and implements policies and procedures to other Testing Technicians. Establishes and coordinates work schedules and appointments for the RSC Thomas Testing Center and staff. Responsible for ensuring coverage during all hours of operation. Provides follow up training to staff when necessary and collaborates with the Testing Department training team. 10% - Maintains office systems and procedures; provides general clerical assistance, including answering phones, maintain testing center email, greeting/directing student/customer traffic. Ensures accurate payments are received and processed. Other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience working in a customer service environment B. Experience administering assessments using exam administration software/applications C. Experience providing technical support or technical troubleshooting D. Experience collaborating with outside departments, faculty, and/or external corporations E. Bachelor's Degree Special Working Conditions The primary location for this position is the Rio Salado College Thomas located at 3631 W. Thomas Road Phoenix, AZ 85019 but may be required to work at other locations for training and coverage purposes. This position's hours are Monday - Thursday 8:30am - 7:30pm. This position may require some Saturdays. This position may require occasional evening hours as the RSC Thomas location is open until 9:00pm. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs. Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review September 2, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321753&PostingSeq=1 jeid-2b7022fded41f54db6cdce77c269f76a | |