Program Services Representative

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Are you the type of person who is always upbeat and positive? YOU have a chance to be the first smiling face that meets and greets all the job seekers coming through the door!

As the Program Services Representative, you will greet and direct customers to the ARIZONA@WORK - Maricopa County Workforce Services. This program is funded by the Workforce Innovation and Opportunity Act (WIOA) to assist customers in entering or re-entering education and the workforce. This is an exciting opportunity for someone passionate about helping others achieve their educational and employment goals.

NOTE: This position has a Monday - Thursday, 8am - 7pm schedule (4x10) with Fridays off

About Us

The Workforce Development Division is part of the statewide workforce development network, ARIZONA@WORK. We provide services that benefit both employers and job seekers throughout Maricopa County. For our employment partners, we provide services such as recruiting, developing, and retaining the best employees for their needs. Our team provides job seeker services and resources to pursue educational and employment opportunities. By developing our state's workforce and matching employers with job seekers, we strengthen Maricopa County's and Arizona's economy.

The Maricopa County Human Services Department (HSD) builds resiliency in the community and promotes the well-being of County residents experiencing adversity through a variety of programs and services to help people and families thrive. These opportunities include early childhood education, housing, homeownership, independent living services for seniors and adults with disabilities, career development for job seekers with barriers to employment, crisis rental and utility assistance, and support for people experiencing homelessness. HSD is committed to delivering innovative and comprehensive services in a collaborative approach that preserves dignity, promotes respect, and facilitates social and economic mobility.

In 2025, the Human Services Department was the proud recipient of 23 Achievement Awards from the National Association of Counties (NACo), highlighting the Department's commitment to providing support for low-income and at-risk communities. Maricopa County Human Services was honored for a wide variety of programs showcasing their valuable work including Regional Solutions to Homelessness in Rural and Underserved Communities, Pathway to Rapid Reemployment, Tonopah Fire Station Improvements, Refugee Relocation Assistance Program, Early Education Division's EVIT Expanded Partnership, and several other initiatives.

Join our team and unlock your potential!

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of experience performing office, administrative, or clerical duties that include customer service and data entry

• High school diploma or GED

• Post-secondary education may substitute for the experience requirement on a year-for-year basis

We Also Value

• Three years of experience performing office, administrative, or clerical duties that include customer service and data entry

• Intermediate skills in Windows and Microsoft Office, including Word, Excel, Outlook, and Internet Explorer

Job Contributions

• Greets and directs customers, including job seekers, community members, and employers, to Workforce Services

• Registers and verifies enrollment of customers in the Arizona Job Connection (AJC) system

• Responds to in-person and telephonic inquiries and provides customers with community resource information

• Schedules customer appointments/workshops, conference rooms, and classrooms for program needs

• Helps customers with resource room computers, materials and completing paperwork and other documentation

• Assists with program orientations and one-on-one sessions with customers

• Supports community outreach activities to recruit participants who are not engaged in the program and educate them about the program's benefits

• Maintains inventories, completes purchase requests for supplies, and prepares materials to distribute to customers

• Performs data entry and report creation in multiple data management systems

• Maintains accurate electronic and hard-copy records

• Ensures all visitors sign in and out of the Career Development Centers

Working Conditions

• Must successfully complete background check and fingerprint identification to secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card

• The position is primarily in an office environment; however, occasional travel will be required for meetings and assignments in various work locations

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!