UX Researcher - (Remote eligible)

Requisition Id15236

Annual Salary Range:$$85,000.00-$$110,000.00

Work-Site Type:Remote

ORNL offers a flexible work environment that supports both the organization and the employee. In addition, this position is considered remote-eligible for ORNL in pre-approved locations. Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.

Note about pay range:

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Link to benefits. https://jobs.ornl.gov/content/Benefits/?locale=en_US

Overview:

We're in search of a highly motivated and skilled UX Researcher to join our team. In this role, you'll utilize both qualitative and quantitative research methods to help teams understand user needs, behaviors, and motivations. Your insights will be invaluable in driving decisions to enhance the user experience and satisfaction across our suite of applications, websites, and services.

This position resides in the User Experience group of the Application Development Division in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

Major Duties/Responsibilities:

• Plan and execute all stages of user research studies to uncover insights about user needs, preferences, and behaviors.
• Conduct usability testing, interviews, surveys, and other research methods to collect data from users.
• Conduct heuristic analysis to identify usability and accessibility opportunities for improvement.
• Analyze research findings and synthesize them into actionable insights for the design and product teams.
• Collaborate closely with UX/UI designers, developers, and other stakeholders to translate research findings into design recommendations and improvements.
• Advocate for the user throughout the product development process, ensuring that user needs are prioritized and addressed.
• Stay up to date on industry trends, best practices, and emerging technologies in UX research.

• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS degree in design, human-computer interaction, psychology, or a related field of study and a minimum of two (2) to four (4) years of aligned professional experience is required for consideration.

• Master's degree holders in the same fields of study are also encouraged to apply and should have a minimum of one (1) to three (3) of relevant and aligned experience.

• Demonstrated expertise in conducting user research to inform UX decisions within the realm of software or application development.
• Proficiency in qualitative and quantitative research methods, including usability testing, interviews, surveys, and data analysis.
• Strong analytical and critical thinking skills, with the ability to translate research findings into actionable insights.
• Excellent communication and collaboration skills, with the ability to effectively communicate research findings and recommendations to cross-functional teams.
• Experience working in an agile development environment is a plus.
• Familiarity with UX design principles and Figma is a plus.
  
  

Special Requirements:

Visa sponsorship is not available for this position.

Real ID and Badging Security, Credentialing, and Eligibility Requirements:
For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required. Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.

To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

For foreign national candidates:
If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) risk determination to maintain employment. Once you meet the three-year residency requirement, you will be required to obtain a PIV credential to maintain employment.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family.

Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov.

ORNL offers a flexible work environment that supports both the organization and the employee. In addition, this position is considered remote-eligible for ORNL in pre-approved locations. Remote eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Link to benefits. https://jobs.ornl.gov/content/Benefits/?locale=en_US

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.