Director, Enterprise SAP/ERP Services

Director, Enterprise SAP/ERP Services

"Important Company Update - Please Read Before Applying. On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two separate independent companies:https://www.automotiveworld.com/news-releases/aptiv-announces-intention-to-separate-its-electrical-distribution-systems-business/

This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems. Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are committed to innovation, sustainability, and engineering excellence.

We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world's top automotive manufacturers."

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

Summary of Position:

The Director, Enterprise SAP/ERP Services is a strategic and operational leader responsible for the global delivery, performance, and continuous improvement of ERP services, including SAP, QAD and integrated platforms. This role ensures the stability, availability, and scalability of ERP solutions that support critical business functions across global operations. The Director leads a team and manages external service providers to deliver high-quality day-to-day operational support and minor enhancements, while maintaining strong alignment with business needs and IT strategy.

This leader serves as the primary point of accountability for ERP service delivery, vendor performance, security compliance, and financial management within the ERP domain. In partnership with business stakeholders and IT peers, the Director drives service excellence, operational resilience, and innovation in ERP service management, while upholding governance and risk management standards.

Key Areas of Responsibility

ERP Service Delivery & Operational Oversight

• Lead and coordinate the global delivery of integrated SAP, QAD, and associated ERP services, ensuring end-to-end service quality, stability, and availability.
• Oversee operational support for production environments, QA and development systems, and disaster recovery/failover capabilities.
• Ensure services are effectively monitored with proactive alerts and performance metrics to anticipate and prevent downtime or degradation.

Service Provider & Vendor Management

• Integrate and oversee the day-to-day performance of external service providers responsible for ERP systems support and enhancements.
• Work with Supplier Relationship Management and IT Service Management teams to ensure adherence to contractual obligations, SLAs, OLAs, and customer satisfaction goals.
• Lead regular service reviews, identify gaps or inefficiencies, and implement corrective action plans in collaboration with vendors.

Business Relationship Management

• Serve as a key liaison with business partners at country, regional, and global levels, ensuring ERP services align with operational priorities and long-term business objectives.
• Manage communication and engagement with business stakeholders, ensuring transparency, issue resolution, and partnership on service planning and execution.
• Proactively understand business roadmaps and how ERP systems can enable and support their success.

Enhancement & Change Management

• Oversee the intake, prioritization, and delivery of minor enhancements to ERP platforms, ensuring alignment with business requirements and IT governance processes.
• Ensure all changes are executed following ITIL-aligned Change Management standards, with proper coordination of maintenance windows and solution delivery schedules.

Incident, Problem & Risk Management

• Lead ERP incident response processes for high-impact (P1/P2) issues, ensuring timely communication, resolution coordination, root cause analysis, and follow-up action plans.
• Drive a culture of accountability and continuous improvement by ensuring problem management processes are in place and effective.
• Monitor and address ERP-related risks, partnering with internal and external stakeholders to design and implement mitigation strategies.

Security, Compliance & Governance

• Champion ERP-related security awareness and compliance with corporate and regulatory standards.
• Collaborate with internal IT security teams and external partners to assess risks and implement controls without compromising business agility.
• Ensure secure integration and operation of all ERP systems, bolt-ons, and middleware.

Business Continuity & Disaster Recovery

• Own the planning, coordination, and execution of ERP-specific business continuity and disaster recovery strategies and testing.
• Partner with business and IT stakeholders to ensure appropriate resilience and recovery capabilities are in place for critical ERP applications.

Financial & Procurement Management

• Manage all financial aspects of ERP service provisioning, including budgeting, forecasting, purchase requisitions, purchase orders, invoice approvals, and cost performance monitoring.
• Ensure alignment with IT financial processes and work closely with procurement and finance teams to track and report on ERP spend.

Experience:
Minimum 10 years of experience in IT service delivery or ERP operations, preferably in a managed services or global enterprise environment.

• Skills & Knowledge:
  • Deep understanding of SAP, QAD, and Middleware systems
  • Strong knowledge of supplier and service integration models
  • Proficient in ITIL framework and change/incident management best practices
  • Familiarity with IT security principles, risk management, and disaster recovery
  • Effective communicator, relationship builder, and cross-functional leader
  • Proven ability to manage complex issues under pressure and deliver measurable results
• Education:
  Bachelor's degree in Information Systems, or related field; advanced degree preferred.

Leadership Attributes

• Strategic Agility - Aligns ERP services with business priorities and adapts to changing demands.
• Execution Excellence - Drives continuous improvement, process optimization, and accountability.
• Resilience & Adaptability - Navigates ambiguity and leads teams through change.
• Communication Mastery - Effectively conveys complex ideas to technical and non-technical audiences.
• Collaboration & Influence - Builds trust and consensus across business and IT stakeholders.

WHY JOIN US?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

• Private health care effective day 1 of employment
• Life and accident insurance
• Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
• Relocation assistance may be available
• Learning and development opportunities
• Discount programs with various manufacturers and retailers
• Recognition for innovation and excellence
• Opportunities to give back to the community
• Tuition Reimbursement
• Adoption Assistance
• Fertility Coverage

APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW!

"Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law"

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.