Director, Software Engineering

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

Experienced and technically adept Director of Software Engineering to lead the development of our HRP/Safety SaaS application hosted on Azure Cloud. This role is ideal for a strategic leader with deep expertise in Microsoft .NET and MSSQL who can balance high-level architectural vision, process leadership, and hands-on technical problem-solving.

The Director will drive engineering excellence, guide the transition to a Kubernetes-based platform, Automated Testing, and ensure high scalability and reliability while keeping the team focused on delivering top priorities.

Responsibilities

• Leadership & Vision
  • Lead and mentor a cross-functional Agile engineering team to deliver high-quality, scalable SaaS solutions.
  • Align the long-term technical strategy and architecture for the platform with the companywide vision.
  • Foster a culture of technical excellence, accountability, and collaboration.
• Technical Strategy & Architecture
  • Oversee architecture decisions, ensuring solutions align with business goals, scalability, and cloud best practices.
  • Drive modernization efforts, including migration to Kubernetes for improved reliability and scalability.
  • Collaborate with product and operations teams to reduce production downtime and improve system resilience.
• Process & Delivery
  • Optimize Agile processes to keep teams focused on priorities and minimize distractions.
  • Establish engineering best practices for CI/CD, testing, and monitoring that align with overall company vision.
  • Define and track metrics for system uptime, performance, and delivery speed.
• Hands-On Technical Support
  • Serve as a senior technical advisor capable of diving into complex .NET or SQL code to help solve high-impact issues.
  • Guide teams through complex debugging, performance tuning, and architectural decisions.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 10+ years of experience in software engineering with 5+ years in a leadership role managing Agile teams.
• Proven expertise in Microsoft .NET, MSSQL, and Azure Cloud architecture.
• Experience leading cloud-native transformations and Kubernetes migrations.
• Strong understanding of scalable SaaS architectures and high-availability systems.
• Demonstrated ability to reduce production downtime and improve operational resilience.
• Strong leadership skills with a track record of keeping teams focused on high-priority initiatives.
• Ability to balance hands-off leadership with occasional hands-on coding and technical problem-solving.

Preferred Skills

• Experience with microservices architecture and containerization.
• Knowledge of DevOps practices and CI/CD pipelines.
• Familiarity with observability tools (logging, monitoring, alerting) for Azure environments.
• Experience working in regulated or high-security industries is a plus.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $130,000 to $172,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/