Medical Services Coordinator Sr.

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.

The team at SCRI Oncology Partners is seeking an experienced Medical Services Coordinator. The job duties, responsibilities, and qualifications for this position are listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Answers, screens, and responds to routine questions, route questions to appropriate personnel, and takes accurate and thorough messages.
• Communicates messages in an accurate and timely manner according to procedures.
• Schedules return clinic appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes notes in patient chart. Monitors patient statues and informs clinical staff when patients are ready for treatment.

OTHER DUTIES, AS NEEDED

• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Communicates with clinic personnel as appropriate.
• Provides general administrative support by filing charts and forms.
• Maintains treatment area in a neat and orderly manner.
• Escorts patients to and from exam rooms, physician offices, and treatment rooms as appropriate.
• Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.
• Obtains all necessary patient records as required by physician prior to treatment or procedures.
• Prepares and stocks exam/treatment rooms and orders supplies as needed.
• Assists physicians with exams and procedures as directed.
• Administers subcutaneous and intramuscular injections, subject to physician direction and to all applicable state or local regulations.
• Maintains all exam/treatment room disinfection protocols.
• Informs physicians of patient reschedules and no shows.
• Performs other administrative duties, i.e., typing, filing, faxing, chart preparation, reception, etc., as requested by supervisor or physician.

MINIMUM QUALIFICATIONS:

• At least two years of front medical office experience with insurance forms and scheduling software required.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.
• Certificate of graduation from an accredited program for Medical Assistants preferred.
• Current Basic Cardiac Life Support (BCLS) certification preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear.

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extensive periods of time.
• Occasionally lifts and carries items weighing up to 40 lbs.
• Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) will be offered to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.