Digital Operations Assistant

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Location Requirement

This position requires the team member to be available in-office in Warren, MI, three days a week (Tuesday to Thursday). The team member will work remotely Monday and Friday.

Summary

The Digital Operations Assistant is a member of the GP Strategies Digital Performance Team (DPT) who provides support to an OEM's Dealer Digital team. The Digital Operations Assistant is primarily responsible for providing direct support to the Dealer Digital managers and team to ensure efficient workflow and successful outcomes, as well as handing escalated issues and collaborating with various stakeholders to determine a resolution.

Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned.

* Build partnerships with internal and external teams and agencies.

* Meeting support

o Compile and send agenda topics.

o Take complete and accurate meeting notes.

o Generate recaps and add to repository.

* Coordinate with product managers and agency partners to develop and deploy deliverables to promote solutions to enrolled and unenrolled dealers.

* BRD (Business Requirements Document) support

o QA all deliverables from requesters and collect missing materials (assets, BRDs, comps).

o Manage status updates in tracker.

* Assist providers with gaining and keeping access to appropriate OEM systems.

* Establish their role as the primary contact for incoming support requests from digital managers and product vendors.

* Partner with product managers to expedite issue resolution, following up with internal and external stakeholders promptly and holding teams accountable where resolution is dependent on other teams.

* Become a subject-matter expert on common themes including billing questions/special requests, incorrectly assigned tickets, and business rule clarification.

Support:

* Process optimization: Identify areas of opportunity/efficiency for enhancing processes within the program.

* Assist in maintenance training/support content, in tandem with product managers and other team members.

• Identify patterns where training refreshers or process reminders would reduce escalations and promote dealer satisfaction.
• Counsel Dealer Digital team on FAQs and processes to enable autonomous resolution on recurring topics.

Qualifications

• Bachelor's degree.
• 3-5+ years of digital marketing/performance marketing within a Media agency or OEM program.
• Familiarity with automotive website/Dealer services and vendors across multiple digital marketing verticals.
• Knowledgeable of various digital marketing platforms (Websites, SEO, SEM, Call Tracking, Social, Lead Management/CRM, consumer marketing, etc.).
• The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment.
• Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly.
• Self-motivated and able to thrive and multi-task in a fast-paced sales focused environment.
• Ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal.
• Ability to build strong relationships and promote accountability.
• Skilled in the use of Microsoft Teams, PowerPoint, and Excel.
• Computer skills to develop, maintain, and analyze data.

Preferred Qualifications:

• Detail-oriented

* Quick to act with precision

* Adaptable

* Team-player

* Not afraid to ask questions

* Organized

* Proactive

Tech-savvy

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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