Client Success Specialist (B2B)

What We Need

We are looking for a Client Success Specialist (FPS Partner) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Driven by servicing clients with the highest level of customer service?

• Someone who thrives in a fast-paced, ever-evolving and highly visible environment?

As the Client Success Specialist (FPS Partner) you will build and maintain relationships with our clients and provide ongoing day to day account support, recommending cost-saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the client's ability to achieve their company goals, as well as to Element Fleet's attainment of account retention and growth objectives.

A Day in the Life

• Work with clients and internal cross-functional teams to develop the account strategy that best suites the clients' needs and goals.

• Executes and prioritizes day-to-day requests and activities, complex or routine, in accordance with client's policies, procedures and priorities.

• Creates Action Plan (as necessary) for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress.

• Applies knowledge and understanding of assigned client business and fleet requirements - including the programs they subscribe to, pricing structure, policy and parameters, inventory makeup, billing structure, ordering profiles etc.

• Uses discretion and independent judgment advising clients and works with client to recognize need and recommend solutions.

• Takes ownership of client issues and applies critical thinking and problem-solving abilities.

• Customer data analysis and/or reporting

• Leverages subject matter experts to quickly and efficiently resolve inquiries

• Client Relationship Management - builds and sustains professional working relationships with client contacts in assigned portfolio. Proactively seeks to understand and assess client goals and objectives, recognize needs, and recommend solutions and cost savings ideas (including products and services overviews). May participate in client visits and/or travel to client's location to support business needs.

Requirements

• BS or BA in business or related field is required. Equivalent relevant experience will be considered in lieu of a degree.

• 2-5 years Client service or client account management experience is highly desirable, preferably in a B2B service environment

• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint

• Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced, environment.

• Demonstrated strong Excel skills and application of use to translate into meaningful conclusions for clients

• Ability to build and maintain productive working relationships based on mutual trust at all levels in the organization.

• Demonstrated history of being able to obtain and effectively analyze data, identify trend/issues, solicit input, look at all perspectives, reach logical decisions or recommendations and acts quickly to implement solutions