Major Medical Copay Assistance Biller

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST (will be assigned to an 8-hour shift based on business needs). It may be necessary, given the business need, to work occasional overtime or weekends.

We offer paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

This is a remote position available to candidates nationwide.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Reviews open delivery tickets and prioritize billing activities
• Creates invoices that are accurately generated and submitted on a timely basis
• Identifies any trends or billing inaccuracies with investigation and resolution, escalating to Supervisor / Manager when assistance is needed
• Completes account reviews / correction requests submitted by other departments within established turnaround times
• Adheres to Regulatory / Payor Guidelines and policies and procedures
• Provides exceptional customer service to internal and external customers
• Other duties as assigned

This Billing Representative will work with PBM billing. Responsibilities include daily billing / creating invoices as well as being responsible for special projects as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience working with medical billing OR medical collections
• Basic level skill in Microsoft Excel (opening a workbook, inserting a row, selecting font style and size)
• Basic level skill in Microsoft Word (opening a document, cutting, pasting and aligning text, selecting font type and size)
• Familiar with accessing portals and websites
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST (will be assigned to an 8-hour shift based on business needs). It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualification:

• Home Infusion knowledge
• Knowledge of HCPC codes, ICD-10, and HIPAA
• Knowledge of copay assistance plans
• CPR+ knowledge
• Ability to read and interpret Explanation of Benefits and Payer Remittances

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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