ALM Architect

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

PTC is seeking an experienced Application Lifecycle Management (ALM) Solution Architect to join our Professional Services team. PTC's Codebeamer is a market leading Application Lifecycle Management (ALM) solution for distributed development. It helps users streamline product innovation processes, enhance product quality, reduce development costs, and maintain compliance with safety-critical standards. Codebeamer is a complete lifecycle management solution with all-in-one requirements, risk, and test management capabilities.

Key Responsibilities:

• Consulting Services delivery: Provide direct Architect level consulting services to customers and partners resulting in the best practice design of ALM solutions that meet the customer's business objectives
• Advisory Services delivery: Provide technical advisory services and mentorship for PTC partners, customers, and PTC Professional Services.
• Organizational Change Management (OCM) support: Provide input and support into OCM activities to help customers adopt their Codebeamer ALM solution at scale.
• Support Implementation Services opportunities: Supporting the assigned Business Solutions Manager (BSM) on pre-sales opportunities to support the ARR growth and long-term customer satisfaction through implementation excellence
• Best Practice development and Scale: Provide implementation subject matter expertise to Service Offer Management (SOM) to build new ALM services offerings. Generate best practice documentation derived from customer project experience.
• Cross functional Collaboration: Provide ALM specific subject matter expertise in cross functional initiatives across PTC's ALM eco-system
• Customer Escalation Support: Act as an advisor on escalated accounts

Day-To-Day:

• Support technical workshops based on customers' and partners' business needs
• Assist the ALM Hub as a solution finder, consulting on potential solutions and/or alternatives to key customer and partner challenges
• Provide technical leadership for customer projects, working with our partners, solution centers & R&D
• Consider customers' processes and PTC solution value to design a solution that supports the use of core product in line with best practice guidance
• Participate in the creation and review of technical documentation, including guides, best practices, and reference materials, to empower customers to make the most of our products in a scalable and efficient way
• Support the investigation and resolution of technical issues, working closely with the ALM Hub, the customer and our engineering teams to find effective solutions
• Contribute to the creation of reference architectures and frameworks that enable customers to scale and optimize their use of our software.

Preferred Skills and Knowledge:

• Deep experience in the Application Lifecycle Management space with associated technologies (e.g. DOORS, Codebeamer, Azure DevOps, RV&S, Polarian, etc.)

• Excellent relationship building capabilities, high-energy & results-oriented with a customer first mentality

• Problem-solving and troubleshooting skills

• First class attention to detail, solution-finding

• Excellent presentation skills

• Excellent written & verbal communication skills in English

• Experience in one of relational Database technology (Oracle, MySQL, PostgreSQL)

• Previous software consulting experience in the role of solution, technical or application architect

Basic Qualifications:

• Mechanical Engineering or Computer Science bachelor's degree / master's degree or equivalent
• Minimum 5 years professional experience in a similar role

PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $106,000 - $140,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and will also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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