New

T&L Senior Support Specialist

Howard Community College

tuition reimbursement, 403(b)

United States, Maryland, Baltimore

Jul 23, 2025

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	T&L Senior Support Specialist
FLSA	Non-Exempt
FT/PT	Part Time
Hours Per Week	25
Work Schedule	Mon-Fri 8:30am-2pm
Grade	8
Minimum Compensation	$23,126
General Responsibilities	Operates and implements microcomputer software including the Microsoft Office Suite and MathType to perform advanced word processing tasks for faculty, chairpersons, deans, and staff as well as other projects for the Mathematics division. Works in Ellucian Colleague to input and retrieve college information. Uses the HCC portal, internet, and AdAstra Scheduler; prioritizes and coordinates advanced and detailed word processing and data processing assignments, new employee processes, and financial requests. Confers with the Academic Office Supervisor and other associates when needs arise. Maintains extensive file system (electronic and paper documents), keeping it current and updated to provide easy access. Preforms other duties as assigned. Manages division office in Office Supervisor's absence.
Work Performed	Performs highly skilled word processing for deans, associate deans, department chairs, coordinators, and full-time and part-time faculty. Provides general office clerical support to include filing, faxing, laminating, scanning, collating, and bulk mailings. Interacts with students/visitors to answer questions, provide information, direct visitors to appropriate destination, and verify submission of writing assignments. Responsible for prioritizing and coordinating word processing jobs within the divisions by maintaining an accurate check-in system and conferring with office supervisor when needed. Deadlines may need to be negotiated directly with faculty and/or coordinators to ensure that they are met. Inputs new employees into colleague accurately while tracking and maintaining communication with them through completion of hiring process and policies. This includes processing I-9 and new paperwork. Troubleshoots with faculty and deans regarding the use of their personal computers, HCC network and/or software. Uses electronic mail system. Assists with updating course/section information and any other necessary information from Colleague. Assists in generating and process adjunct contracts, FT overload contracts. Tracks to completion and information integrity. Designs and maintains spreadsheets, new forms, administrative documents, tables and databases for faculty, deans and department chairs as directed. Assists with entering semester schedules, adding courses, entering faculty assignments and stipends, and accessing confidential student/staff records in Colleague. Proofs all documents generated and aides in proofreading as needed. Schedules and makes requests for lectures, program events, staff and faculty meetings and division meetings on main campus using AdAstra. Responsible for tracking and collection of N/A rosters, final grades and course syllabi making sure faculty adhere to the associated processes and deadlines. Assists with the entry of new vendors, collecting the necessary information to get them set up in the system. Orders material for faculty and staff through vendors listed in colleague and tracks the orders through to completion in the system. Responsible for setting up and maintaining files for office documents stored within the division office; Maintain the faculty mailboxes. Accesses colleague computer to input and retrieve college information. Provides office staff, faculty and chairpersons with reports and/or looks up reports, rosters, and any other necessary information using colleague. Responsible for assisting and training full- and part-time faculty with copier and other equipment. Responsible for coordinating book orders and desk copy requests each semester with faculty and book representatives. Responsible for office supply orders and distribution of supplies to division office staff, faculty, and chairpersons, and helps maintain the storage of supplies within the division. Processes overrides for students as directed by the chair. Problem solves inquiries of every kind, including in-person, telephone, e-mail, voicemail, and written correspondence. Assists with All-Faculty Night agenda and materials. Assists with planning and preparation of division sponsored activities including those funded through grants. Works independently during evening hours to assist evening faculty and students. Fills in for Office Supervisor in their absence. Performs other duties as assigned.
Minimum Education Required	High School or equivalent
Minimum Number of Years Experience Required	3
Other Knowledge Required	* High school diploma or equivalent. * A.A. Degree preferred. * A minimum of three years of office-related work experience or an approved combination of education and experience. * Knowledge of software packages including Windows, Microsoft Word, PowerPoint, Excel, Access, and graphical packages. * Knowledge of Ellucian enterprise system, preferred, or other administrative software suites (Banner etc.). * Knowledge of proper grammar, spelling, and typing formats; * Basic knowledge of office procedures; OTHER REQUIREMENTS * Ability to work in a stressful environment with multiple demands for attention from faculty and students, both in-person and on the phone. * Solid keyboarding skills. * Ability to produce technical, scientific, and mathematical documents. * Ability to communicate effectively, both verbally and in writing. * Ability to maintain strict confidentiality. * Regular attendance is a requirement of this job. * Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity. * Flexibility required; must be able to work evening hours until 7:30 PM during the Fall and Spring semesters and 6:00 PM during the Winter and Summer semesters;
Working Conditions	Office environment
Supervisory Position?	No
Division	Teaching and Learning Services
Department	Liberal Studies Div

Posting Detail Information

Posting Number	B515P
Number of Vacancies	1
Best Consideration Date	08/06/2025
Job Open Date	07/23/2025
Job Close Date
Open Until Filled	No
Job Category	Staff
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/5094
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.