Senior Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collaborate with key stakeholders to gather business requirements and identify processes and user needs
• Manage critical projects that enhance efficiency and drive business growth
• Support change management by assessing current business processes, identifying gaps and driving meaningful improvements
• Champion and facilitate core Agile / Scrum framework within assigned projects
• Document business requirements using UML, process flows and use cases
• Analyze and document business processes and requirements specific to the Healthcare i.e., Risk Adjustment
• Develop and maintain system specifications and functional requirements
• Document business processes, system flows, and user stories; support test case development and defect triage
• Conduct gap analysis and recommend solutions to improve healthcare business processes
• Work closely with IT teams to design, develop, and implement system solutions
• Translate business needs into system requirements and validate that proposed solutions meet business goals and compliance standards (e.g., HIPAA)
• Monitor system performance and troubleshoot issues as needed
• Prepare and present reports on system performance and project status
• Ensure adherence to enterprise security protocols and regulatory standards throughout the transition
• Utilize Rally for Agile project management and tracking
• Create process flow diagrams and documentation using Draw.io

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 6+ years of experience as a Business Systems Analyst or in a similar role withing the Healthcare industry
• 6+ years of experience obtaining and documenting business and functional requirements
• 6+ years of experience with Agile process/ Kanban methodologies
• 6+ years of experience in solid understanding of healthcare business processes and system analysis techniques
• 6+ years of experience with discovery, documentation, and validation of business needs
• 5+ years of experience with writing user stories and supporting backlog grooming
• 3+ years of experience with defining test scenarios, supporting UAT, and analyzing defects

Preferred Qualifications:

• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field
• Healthcare experience a plus in regard to Risk Adjustment or HEDIS
• Proficiency in using business analysis tools and software, including Rally
• Proven excellent problem solving and analytical skills
• Strong understanding of cross-functional business operations
• Outstanding communication and people skills with a strong customer service attitude
• Ability to work independently and as part of a team

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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