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Start the day excited to make a difference...end the day knowing you did. Come join our team.
Job Summary:
The Manager of Service Coordination is responsible for managing daily operations and driving performance improvement efforts related to the Care Navigator service coordination model and the hospital operating system to achieve organizational throughput and efficiency goals.
Essential Functions & Responsibilities:
- Responsible for the recruitment, selection, orientation and retention of delegated staff.
- Responsible for optimizing organizational patient throughput and service coordination activities by fully leveraging Care Navigator software and roles.
- Collaborates with leaders, physicians, nurses, allied health professionals, and support staff optimize patient throughput for the organization.
- Provides leadership and strategic direction for service coordination model initiatives and outcomes throughout the healthcare system.
- Ensures service coordination activities comply with established policies and procedures, standards of care, regulatory requirements, budgetary parameters, and strategic objectives.
- Collaborates with facility and department leaders to sustain the integrity of the Care Coordination Model-roles, standard operating procedures (SOPs), Care Logistics operating system software, SNAP, POP and Escalation Huddles, and Operational Rounding.
- Plans, organizes, and tracks service coordination and Care Navigator performance improvement efforts to ensure alignment with organizational initiatives.
- Monitors and reports performance and outcome data to administrative leadership, medical staff, and department leaders.
- Represents the Care Coordination team in meetings and committees as required.
- Performs other duties as assigned.
Qualifications:
- Valid RN License from Virginia or reciprocal compact state required.
- Bachelor's degree in Nursing (BSN) from an accredited nursing school required.
- Minimum of 5 years acute care clinical experience required.
- Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities required.
- Experience with computer technology, specifically experience with Windows based programs, e-mail, and Microsoft Word required.
- Experience with performance improvement methodology and tools preferred.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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Mary Washington Healthcare
Jul 17, 2025