Patient Experience Coordinator

Canyon Ridge Hospital is currently seeking a compassionate and talented Patient Experience Coordinator to join our team.

At Canyon Ridge Hospital we understand that not all wounds are visible. Depression, anxiety, trauma, PTSD, addiction, and suicide affects millions of individuals and families. Our mission is to be a leader in behavioral healthcare, dedicated to excellent service in the community.

Canyon Ridge Hospital has serviced the Greater Inland Empire since 1989. Canyon Ridge is a 157-bed acute, locked psychiatric facility offering services to adolescents ages 13-17, adults and older adults.

We believe in an individualized, patient-focused approach to diagnosis and treatment. For some, anxiety or drug dependence looks different from others with the same diagnoses, and in some cases, behavioral health and substance use disorders occur simultaneously. In these cases of dual diagnosis, we treat the patients in the best way possible given their specific needs.

The Patient Experience Coordinator (PEC) is an essential team member of the Outpatient Services Department and plays a vital role in creating a seamless, positive and patient-centered experience for patients transitioning from the Inpatient level of care to Outpatient Services -or- outside clients admitting directly into Outpatient Services. The PEC is responsible for enhancing the patient journey by fostering open communication with patients, family members, hospital employees and referring partners. They are also responsible for identifying service recovery concerns to improve patient satisfaction and engagement, utilizing patient satisfaction surveys, in-house reporting and online review platforms (Google Reviews). The PEC actively participates in the morning Flash Meeting to ensure timely and effective care coordination; providing direct patient education and support related to their outpatient treatment goals; and working closely with the Director of Outpatient Services on assigned projects, employee engagement and marketing initiatives.

This opportunity provides the following:

• Excellent Medical, Dental, Vision
• 401k plan
• Generous Paid Time Off
• Competitive Compensation
• Canyon Ridge Hospital provides a challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries

• Bachelor's degree from an accredited college or university in mental health/behavioral science field preferred.
• Must have experience working directly with an inpatient psychiatric patient population and the chronically mentally il
• Acceptable oral and written communication skills
• Legible handwriting
• Ability to maintain information as highly confidential
• Telephone etiquette and customer service skills by phone and face-to-face
• Familiarity with medical and psychological terminology preferred
• Skills in dealing courteously with the public and other staff within the organization
• Basic knowledge of human behavior or principles of psychology useful
• Skills in prioritizing and in managing time
• Problem-solving skills
• Use of appropriate social skills, including demonstration and respect for staff and patients

For more information about Canyon Ridge Hospital, go to our website at www.canyonridgehospital.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.