Specialist, AMI Operations ProField Encore Application

Overview

Responsibilities

• Candidate will be expected to troubleshoot the software application and computing device issues, document, and report issues with the application.
• Provide user community support for the ProField Encore application to ensure meter work is captured electronically.
• Provide user support for handheld device and software functionality.
• Troubleshoot meter jobs in ProField Encore application to ensure jobs are captured correctly in the application.
• Assist end users with entering meter jobs into ProField Encore application as needed while reinforcing the process and procedures.
• Create Job Aids and conduct training around new enhancements and existing application functionalities.
• Report defects in the application and provide testing support for software fixes.
• Provide recommendations for enhancements for ProField Encore Application configuration or performance based on business requirements.
• Perform other related tasks and assignments as required, this includes on occasion support of the Meter Asset Management System (MAMS), the other applications supported by the section.

Qualifications

• High School Diploma/GED and 7 years Equivalent industry experience in development, use or management of business applications and LAN Support functions or
• Bachelor's Degree in Computer Science, Engineering, Information Systems or equivalent technical field and 3 years Equivalent industry experience in development, use or management of business applications and LAN support functions. or
• Master's Degree in Computer Science, Engineering, Information Systems or equivalent technical field and 2 years

• Two years of experience working in a Windows operating System environment and troubleshooting handheld devices (Surface Pros or industry equivalent) and peripheral equipment (barcode scanners, iPhones), required.
• Two years of experience as a Local Area network (LAN) administrator, help desk analyst, telecommunications analyst or equivalent role, required.
• Two years of experience supporting software updates to computing devices (Surface Pros or industry equivalent), preferred.
• Two years of experience investigating and resolving account or record discrepancies across accounting, billing or work management systems and/or processes, preferred.

• Strong written and verbal communication skills
• Demonstrated analytical skills
• Quickly troubleshoots and resolves problems
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates excellent judgment and decision making skills
• Performs work independently with minimal supervision
• Seeks to acquire knowledge in area of specialty
• Well organized, detail oriented and flexible to handle multiple assignments
• Ability to simultaneously handle multiple priorities
• Assumes personal responsibility for actions
• Ability to build strong customer relationships

• Driver's License Required

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Stand to use/operate office equipment for the duration of the workday
• Ability to read small print and symbols

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to work overtime and travel within the Company service territory as needed.
• Must be able to periodically work with field organizations on job locations for testing and troubleshooting software/device issues