Systems Engineer I

Ride OMNITRANS to a satisfying career that lets you make a difference in the San Bernardino Valley. Omnitrans,provider of public mass transit for the San Bernardino Valley in Southern California is seeking a highly skilled professional to join our award-winning team. The ideal Candidate hired will be under general supervision, and provides technical support for the organization's IT infrastructure, assisting with system maintenance, troubleshooting, and user support. This entry-level position is focused on learning and gaining hands-on experience while supporting senior IT staff.

• Responds to helpdesk requests, provides technical support to end-users, and escalates issues as needed.
• Sets up and maintain IT and AV equipment for meetings, including video conferencing systems, projectors, and microphones.
• Assists in monitoring and maintaining system performance, availability, and security.
• Supports system installations, configurations, inventory, and updates.
• Troubleshoots and resolves basic technical issues related to hardware, software, and networks.
• Assists with deploying new technologies and supporting IT projects.
• Documents solutions for common technical issues and contribute to knowledge base articles.
• Assists in creating and maintaining infrastructure documentation under the guidance of IT leadership.
• Provides on-call after-hours support on a rotation basis including weekends.
• Performs other duties as required.

EDUCATIONand/orEXPERIENCE

Bachelor's degree in computer science, Information Technology, or a related field or an equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES

Candidates should have a strong understanding of computer systems, networking, and IT fundamentals, strong problem-solving skills, and a willingness to learn new technologies. Must be able to work collaboratively in a team environment and take direction from senior staff. Excellent communication skills are needed to support users and document technical processes effectively. Must be adaptable and willing to work a flexible schedule as needed to support IT operations.

Omnitrans in an Equal Employment Opportunity Employer