Manager, Operations & Reservations

The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition.

The Visitor Services department is seeking a full-time Manager, Operations & Reservations to manage and support the Guest Services and Central Reservations departments by providing in-depth staff development training on Tessitura functionalities and department policies. The Manager provides coaching to optimize staff performance and increase department productivity and monitors and tracks order entry accuracy of all Central Reservations employees. The Manager processes reservations of groups, trade partners, visitors, members and special programs and provides reports as requested. Additionally, the Manager offers updates and daily communications to both internal staff and across departments on relevant issues, dates and events and troubleshoots and report any system anomalies to the appropriate parties.

Job duties include, but are not limited to:

The expected salary range for the Manager, Operations & Reservations is $64,500/annual - $66,500/annual. The AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.

Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.

The American Museum of Natural History is an Equal Opportunity/Affirmative Action Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.