Global Network Operations Tier III Technician - IP/Ethernet

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Global Network Operations Tier III Technician - IP/Ethernet to perform escalated Ethernet and IP network isolation repair until resolution, and assist the IP ETH NCC technicians as needed. The Global Network Operations Tier III Technician - IP/Ethernet performs a critical function within the team and ultimately impacts the NCC's ability to meet Network Availability and Restoration commitments made to Zayo customers, thus improving the customer experience. Candidates should possess excellent communication skills, and should be able to perform in-depth troubleshooting of all network issues that arise, often communicating directly with vendor technical support and high-level customer contacts.

Responsibilities:

• Technical Escalation: Lead technical escalations and support NCC technicians, responsible for engaging the vendor and high-level customer contacts when necessary.

• Technical Training: Supporting and cross-training IP ETH NCC technicians, compiling training documentation and delivering training courses to technicians as needed.

• Network Documentation: Creating and updating network documentation and drawings. Candidates should have strong Visio and written skills.

• Additional Duties as Needed: Assist in other special duties and assistance as the business needs demand.

Qualifications:

• Bachelor of Science degree (B. S.) or equivalent from a four-year university or technical school and minimum of four (4) years related experience.

• Minimum of five (5) years of experience in the troubleshooting and repair of Ethernet & IP networks that are delivered over fiber.

• Intimate knowledge of the Layer 2 and Layer 3 carrier networks and networking protocols and services including STP, REP, VLANs, ERP (G.8031/2) MPLS L2 / L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDOS.

• Effective layer 1 troubleshooting skills specific to fiber links (wavelengths, light levels, and conducting OTDR testing).

• Excellent communication skills, both verbal and written.

• Great customer service skills.

• Effective problem solving and interpersonal skills.

• Basic knowledge of Microsoft Word, Excel, and Visio.

• Professional certifications (Cisco, Juniper, Nokia, Ciena, Arbor, Accedian) are preferred.

Estimated Base Pay Range: $31.06 - $41.39 USD/hour.

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.