Process Improvement Analyst

This role will be located in North Carolina and can be remote or hybrid.

This Process Improvement Analyst is responsible for supporting the Credit Risk Management in the development of on-going process and activity assessments, evaluations, compliance, and improvement to support business and Bank initiatives and strategies. Assists with evaluating operational processes and data in collaboration with department staff using Lean Six Sigma methodologies or similar discipline. The role will support the recommendation and implementation of scalable and sustainable processes, including opportunities for automation. Supports cross-functional project goals by applying value stream mapping, root cause analysis, and lean methodologies to business needs.

• Process Improvement - Analyzes, identifies, and makes recommendations on areas of improvement within business processes and operational data. Leads the development of policies and procedures to ensure consistent implementation and governance. Ensures procedures are focused on improved efficiency, cost-effectiveness and/or internal and external customer service while balancing the Bank's risk appetite.
• Training - Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates internal and external training. May lead special projects, serving as a resource to wider business unit or organization. Utilizes expertise to provide guidance, feedback, and direction on complex matters.
• Project Management - May support project manager on large process improvement projects. May lead consultative projects with an impact across the department. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.
• Collaboration - Consults and partners with business leaders to plan projects and programs. Provides complex analysis and decision support to business on key priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement. Communicates clearly with management, associates, and wider business units to implement change across the Bank.

Bachelor's Degree and 4 years of experience in banking and process improvement, or consulting

OR

High School Diploma or GED and 8 years of experience in banking and process improvement, or consulting

Preferred Area of Experience:

• policy & procedure governance

Preferred License or Certification Type:

• Lean Six Sigma Certification

Skill(s):

• Lean Six Sigma experience or similar discipline, is preferred
• Knowledge of Bank products, services, goals, and objectives
• Knowledge of Project Management principles and methods
• Knowledge of change management principles and methods
• Ability to conduct business process modeling
• Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives
• Ability to facilitate meetings of high complexity, Possess strong analytical, organizational, and planning skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.