New

Platform Engineer

Consumers Energy
parental leave, paid time off, paid holidays, 401(k)
United States, Michigan, Jackson
1 Energy Plaza Dr (Show on map)
Jun 18, 2025
Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the Parnell East Office located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities The Platform Engineer provides 2nd and 3rd Level technical support services to staff and customers on software systems and hardware products and maintaining associated documentation for both Field and Corporate Workers. The incumbent provides end user computing hardware Life Cycle management to meet business needs. Troubleshoots very difficult infrastructure problems which can involve other groups such as server, network, and Information Security. Utilizes automation to removed wasted effort and improver user experience. The Platform Engineer responds and follows-up on internal and external customer support problems. This Platform Engineer position will be an integral member of the Operational Technology (OT) Gas Compression team which manages infrastructure, applications, and components that are critical to the operations of Consumers Energy's Gas Transmission and Distribution (T&D) system. As part of this team, the successful candidate will be exposed to a wide variety of challenging tasks and have opportunities to use and develop their skills to successfully complete these tasks. Additionally, this position is intended to be utilized for integrating complex industrial control processes with enterprise-level IT systems. If selected, the candidate will be working with several remote sites around the state of Michigan. The candidate will also provide IT/OT support for these sites. Essential Duties and Responsibilities Implement company standards for OS and application patching, anti-virus, backups, monitoring, and user management at remote sites Testing critical applications on several key hardware platforms Plan and deploy workstation and server hardware to remote sites. Rack and cable servers. Install and configure OS, storage and applications. Support the real-time Gas Supervisory Control and Data Acquisition (SCADA) System Participate in an on-call rotation for 24x7x365 systems coverage Create and/or update process descriptions, diagrams and individual task documents Building and maintaining strong working relationships with business partners Meeting and audio visual support including VIP and Board of Directors support with after hours coverage as needed Perform advanced diagnostics, analysis, repairs, or replacement hardware for PC's, and laptops when Tier I/II are unable to restore functionality. Ensure equipment is properly maintained and patched. Follow set policies and procedures when assisting clients to ensure proper handling of requests Provide highly technical (2nd Level) hardware and software break-fix support to end users for tickets escalated from the Service Desk, Information Security, or other support groups. Provide timely responses to client and management requests. Give status updates on such requests on a regular basis Assist end-users and IT specialists with 2nd and 3rd level technical support; Contribute knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I and Tier II support Work with other groups to resolve technical problems that Tier I and Tier II are unable to resolve Complete Life Cycle management for all end user computing devices. Assist with IT Asset Management responsibilities, which include updating and modifying asset records Configure pcs, phones and tablets for network access. Provide coaching and feedback to entry level technicians Monitor the Client Support ticket queue to ensure that tickets are addressed in a timely manner Other duties as assigned or may be necessary Knowledge/Skills/Abilities Ability to recognize, analyze, and solve a variety of problems Ability to analyze, organize, and prioritize work while meeting multiple deadlines Excellent communication skills both written and verbal Proficient in Microsoft Office applications Familiar with Microsoft SCCM, Microsoft Intune Familiar with Active Directory Familiar with Computer Networking Experience supporting SCADA and/or Distributed Control System (DCS) applications Understanding of TSA Security Guidelines, NIST Frameworks, and API STD1164 Experience with Historian software administration Experience operating in or supporting a Control Room environment Understanding of natural gas pipeline operations and associated pipeline control functions, which include distributed control concepts, communications, telemetry, and related communications protocols Education & Experience Bachelor's Degree in Computer Information Systems with 2 years in PC hardware, Software troubleshooting and diagnostics; automation, scripting, asset management, networking, active directory, SCCM [OR]Associate'sDegree in Computer Information Systems with 4 years in PC hardware, Software troubleshooting and diagnostics; automation, scripting, asset management, networking, active directory, SCCM [OR]High School Diploma with 6 years in PC hardware, Software troubleshooting and diagnostics; automation, scripting, asset management, networking, active directory, SCCM Why should you join our team? At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service. What we offer: Competitive compensation packages Medical, Dental and Vision 401k with company match Paid parental leave Up to 13 paid Holidays Paid time off Educational Assistance Program Diversity, Equity & Inclusion: We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.