Engineer II - Business Intelligence

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Phoenix
Jun 18, 2025
Job Title: Engineer II - Business Intelligence Location: TX - Dallas/Irving What you'll do: As an IT Engineer II you'll work on teams that are managing and supporting the organization's IT infrastructure, data, or applications. You'll support senior engineers in the development and support activities as well as project tasks as directed. Additionally, in this role you'll have the opportunity to contribute on teams in a collaborative environment. This position is responsible for supporting, maintaining, and enhancing BI processes for the Mortgage segment, with a strong emphasis on production support. This role bridges operational reliability with data-driven development, ensuring timely resolution of issues, continuous improvement of reporting systems, and collaboration with cross-functional teams to deliver scalable BI solutions. Monitor scheduled jobs, ETL pipelines, and dashboards for failures or performance degradation. Troubleshoot and resolve production issues using established runbooks and escalation protocols. Collaborate with DevOps and Infrastructure teams to ensure system uptime and data integrity. Design, develop, and maintain reports, dashboards, and data models using SQL, Power BI, and other BI tools. Enhance existing BI solutions to improve performance, usability, and scalability. Participate in code reviews and contribute to SDLC artifacts including test plans, release documentation, and change logs. Work closely with business stakeholders, data engineers, and analysts to gather requirements and deliver actionable insights. Maintain accurate documentation of data flows, lineage, and system dependencies. Support audit and compliance requests by producing traceable and validated BI artifacts. Identify opportunities for automation and process optimization within the BI support lifecycle. What you'll need: 1+ years of experience in Business Intelligence, Data Engineering, or Application Support. Bachelor's degree in related field required. Proficiency in SQL (Transact-SQL), with experience in troubleshooting. Familiarity with version control (Git), and tools like Azure DevOps (ADO) is a plus. Familiar with BI platforms such as Power BI, Tableau, or SSRS a plus. Good experience of Microsoft Office, Presentation and Diagram Software (e.g. Lucid, Visio, PowerPoint, etc.). Demonstrate ability to evaluate complex processes and drive improvements through data analysis. Understanding of SDLC, change management, and ITIL-based support practices. Excellent communication and documentation skills. Exposure to C#/.NET or understanding of object-oriented programming is a plus. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation