Clinical Associate or Ambulatory EMT or Medical Assistant or LPN - Mobile Health Unit (grant-funded)

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Hennepin Healthcare is hiring for our Mobile Health Unit Clinic in headquartered in downtown Minneapolis. This role can be filled at the one of these levels: Clinical Associate (1.0 FTE), Ambulatory EMT (1.0 FTE), Medical Assistant (1.0 FTE), or Licensed Practical Nurse (0.9 FTE; 4-5 days/week, 8 hour shifts). This benefit-eligible role is union represented and primarily works day shift. Opportunities for tuition reimbursement and advancement. This role is supported by grant funding that is approved through June, 2026.

***This opening is currently set to work Monday-Friday day hours but may expand to include evenings and weekends as we grow.

A sign-on bonus is available for eligible external MA or LPN candidates (current employees and former employees returning to HHS within one year are ineligible). The sign-on bonus amount is $1,500 for uncertified Medical Assistants and $3,000 for LPNs and Medical Assistants certified/registered through the AAMA, AMT, or NHCA.

Pediatric Mobile Health

Pediatric Mobile Health unit is a part of the Department of Pediatrics at Hennepin Healthcare. The mobile unit provides care to patients who are reluctant or unable to be seen in a traditional healthcare facility. The mobile unit team consists of a provider (pediatric nurse practitioner or pediatrician), an EMT and a student or resident. The team provides basic health assessments, well child exams, basic labs such, referrals back to a medical home and/or specialty care, and connects families to institutional or community resources that address social determinant of health needs. In addition to providing care to individual household families, the mobile unit also provides conducts pop-up clinics at schools, parking lots, places of worship or other venues in the community. In addition to basic health assessments, staff administer immunizations such as childhood vaccines, influenza and COVID-19 vaccines at pop-up clinics.

Committed to creating a culturally competent and inclusive work and care environment, the Pediatric Mobile Health team partners with patients and their families to ensure access to outstanding care through a mobile unit primarily serving the pediatric patient population. As a member of the Pediatric Mobile Health team, the EMT will provide care in the mobile unit and at various locations and field work throughout the community.

SUMMARY

Clinical Associate - Under the direction, delegation, and supervision of a Licensed Independent Practitioner (LIP), Manager/ Clinic Nurse Supervisor, charge nurse, and/or their delegates, the Clinical Associate performs basic direct patient care tasks and clinic support functions.

Ambulatory EMT - Under general supervision, the Ambulatory EMT performs a wide variety of medical and clinic support functions. The Ambulatory EMT assists with indirect and direct patient care and performs specialized medical procedures of a routine nature as determined by established Policies, Procedures and Clinical Protocols within an Ambulatory setting.

Medical Assistant - Under the direction/ delegation of a physician(s) or other clinical care team members, the Medical Assistant contributes to the health and well-being of patients by providing quality and competent patient & family centered care/ services that meet HCMC and departmental standards.

Licensed Practical Nurse - With the context of the Hennepin County Medical Center Relationship-Based Care Practice Model, under the direction of providers and/or the registered nurse, the Licensed Practical Nurse assists providers in the delivery of care and performs nursing functions within the LPN scope of practice.

RESPONSIBILITIES - Clinical Associate

• Rooms patients and obtains and documents vital signs, weight, height, head circumference (infants), and hearing and vision screenings
• Prepares exam rooms for patients and sets up rooms for basic procedures
• Cleans and/or sterilizes equipment to support infection control and OSHA standards
• Stocks and organizes clinic supplies
• Transports patients to and from tests
• Assists patients to transportation as needed
• Communicates observations and measurements outside of norm to RN or provider
• Labels and delivers tissue and fluid samples
• Initiates emergency response for medical emergencies and safety risks
• Performs point of care testing, such as glucometer testing
• Assists families with screening forms, such as developmental screen
• Answers the phones, performs data entry, and greets patients
• Simple appointment scheduling and limited registration tasks
• Runs reports
• Supports population health activities if appropriate, which may include outreach calls or care coordination
• Other duties as assigned

RESPONSIBILITIES - Ambulatory EMT

Performs direct patient care tasks after training and competency validation are complete. Direct patient care tasks include but are not limited to the following:

• Provides care appropriate to condition and age of the patient, including pediatric, geriatric and general population
• Obtains and documents patient's reason for visit, vital signs including height and weight, patient screening questions, review allergies, and review medications
• Performs a variety of screening related to patient care including but not limited to vision, hearing, developmental, and pain and records information in to the patient's medical record
• Sets up and prepares patient for examination and/or procedure along with providing direct assistance to LIP
• Administers immunizations and medications within scope and under orders and direction from an LIP
• Collects, labels and processes specimens (e.g. phlebotomy, urinalysis, swabs) using appropriate technique recording information into the patient's medical record as indicated
• Assists nurse or LIP with procedures including those requiring sterile and clean technique
• Uses universal blood and body fluid precautions at all times and personal protective equipment as needed
• Documents and reports patient observations, care and outcomes of interventions in the electronic health record (EHR)
• Follows appropriate documentation procedure on paper for approved department specific procedures
• Engages and facilitate with other departments as appropriate to provide for an interdisciplinary approach to the patient's needs
• Activates emergency response and/or initiates Basic Life Support when appropriate
• Provides standardized instruction based on written materials. Refer patients that require further teaching to a nurse or LIP
• Performs other duties as assigned

RESPONSIBILITIES - Medical Assistant

• Perform assigned clinical tasks under the direction of a physician or other providers including: administer medications, injections, and immunizations, spirometry, tympanometry, apply minor dressings and splints, connect patients to portable monitors e.g. pulse oximetry, nebulization, glucose monitoring, and urethral catheterization and other clinical duties as delegated within the Medical Assistant scope of practice
• Set up for and provide direct assistance to physicians and other licensed care providers with medical examinations and procedures including: colposcopy, flex sigmoidoscopy, minor surgery
• Perform specimen collection including: blood draws, sputum samples and urine samples
• Perform hearing and vision screens and developmental testing
• Review patient information as required by the rooming process and competently enter information into the patient medical record
• Perform basic patient care activities including: place patients in rooms, take and chart vital signs
• Performs other duties as assigned

RESPONSIBILITIES - Licensed Practical Nurse

• Perform assigned clinical tasks under the direction of a provider or a registered nurse including: administer and dispense medications and immunizations
• Contribute to the initial and ongoing assessment of patients
• Obtain patient information and medical history including current medications, allergies, chief complaint, and immunization schedule
• Perform basic patient care activities including taking and charting vital signs
• Under the direction of a registered nurse, provide patient education from standardized teaching plans
• Transcribe orders, maintain telephone communication, and call prescription refills as directed by providers
• Perform other duties as assigned

QUALIFICATIONS - GENERAL/DRIVING

• Must have a valid driver's license or state equivalent and must have a satisfactory driving record including no more than two moving violations in the past three years of licensure
• Must complete an Emergency Vehicle Operations Course (EVOC) or National Safety Council Defensive Driving Course post hire.
• Must qualify for and maintain a Hennepin County motor vehicle operators permit-post hire

QUALIFICATIONS - Clinical Associate

Minimum Education / Work Experience:

• High school diploma or equivalent

License/ Certifications:

• Active BLS/CPR certification, or obtained within 3 months of hire

Knowledge / Skills / Abilities:

• Ability to learn specialized clinical tasks and procedures in alignment with HHS standards
• Ability to work cohesively and respectfully with a diverse work force and patient population
• Ability to prioritize, organize, and communicate with team members
• Ability to read and follow written instructions; understand and communicate verbal and written information
• Ability to follow instructions and perform job duties that meet departmental performance expectations as well as HHS standards related to quality, accuracy, productivity, patient and family centered care, customer service, etc

Preferred Qualifications:

• Direct patient care experience (such as EMT, Nursing Assistant)
• Post high-school education in healthcare, biology, or related field
• Bilingual in English and at least one other language commonly spoken by HHS patients

QUALIFICATIONS - Ambulatory EMT

Minimum Education/ Work Experience:

• Successful completion of an approved training program for EMT

Knowledge / Skills / Abilities:

• Ability to perform specialized clinical tasks and procedures in alignment with HHS standards
• Knowledge of medical terminology
• Ability to effectively interview patients and collect information required to obtain medical history and to accurately register and/or schedule patients
• Ability to work cohesively and respectfully with a diverse work force and patient population
• Ability to prioritize, organize, and communicate with multidisciplinary staff
• Basic computer knowledge
• Ability to read and follow written instructions; understand and communicate verbal and written information
• Ability to perform job duties that meet departmental performance expectations as well as HHS standards related to quality, accuracy, productivity, patient and family centered care, customer service, etc

Preferred Qualifications:

• Experience with EPIC and/or similar electronic health record
• Proficient with Microsoft Office Software
• 6 months related experience or HHS externship
• Bilingual in English and at least one other language commonly spoken by HHS patients

License/ Certifications:

• Certification by the State of Minnesota as an EMT
• Must have and maintain valid American Heart Association Basic Life Support for Health Care Providers certification or the ability to obtain this within the first three months of employment.
• Must have a valid driver's license and the availability of an insured vehicle or demonstrate ability to travel to offsite clinics during the work shift within a one-hour timeframe.

QUALIFICATIONS - Medical Assistant

Minimum Qualifications:

• Diploma or Associate's Degree from an accredited Medical Assistant school (Commission on Accreditation of Allied Health Education Programs or Accrediting Bureau of Health Education Schools) that includes a clinical externship or a formal medical services training program of the United States Armed Forces, as evidenced through educational transcripts

Preferred Qualifications:

• Experience with EPIC and/or similar electronic health record
• Proficient with Microsoft Office Software
• months related experience or HHS externship
• Possesses active certification by the AAMA or active registration by the AMT at hire
• Bilingual in English and at least one other language commonly spoken by HHS patients

Knowledge/ Skills/ Abilities:

• Ability to perform specialized clinical tasks and procedures in alignment with HHS standards
• Knowledge of medical terminology
• Ability to effectively interview patients and collect information required to obtain medical history and to accurately register and/or schedule patients
• Ability to work cohesively and respectfully with a diverse work force and patient population
• Ability to prioritize, organize, and communicate with multidisciplinary staff
• Basic computer knowledge
• Ability to read and follow written instructions; understand and communicate verbal and written information
• Ability to perform job duties that meet departmental performance expectations as well as HHS standards related to quality, accuracy, productivity, patient and family centered care, customer service, etc

License/Certifications:

• Credentialed or Registered through AAMA, AMT, or NHCA within thirteen (13) months of employment
• Must have and maintain valid American Heart Association Basic Life Support for Health Care Providers certification or the ability to obtain this within the first three months of employment
• Ambulatory Care Float Pool: Medical Assistant positions in the float pool require driving to off campus clinics. Must have a valid driver's license and the availability of an insured vehicle or demonstrate ability to travel to offsite clinics during the work shift within a one-hour timeframe

QUALIFICATIONS - Licensed Practical Nurse

Minimum Qualifications:

• Completion of an approved course in practical nursing
• Possession of a valid license as a Licensed Practical Nurse issued by the Minnesota Board of Nursing
• Current CPR certification

Knowledge/ Skills/ Abilities:

• Must possess basic nursing skills and deliver safe patient care
• Attention to detail and ability to problem solve are essential
• Effective interpersonal, verbal, and written communication skills

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.